Kuta Paradiso Hotel

Really disappointed we stayed Xmas 2023 the bar staff were fantastic since most now replaced with trainees my friend ordered a banana smoothie and got 2 she assumed it was a 2 for 1 like my daiquiri my first one was great as usual the second was nearly white and bit of ice floating on the liquid didn’t taste like 1 I left it told the older lady doing bill and she apologised for her staff making mistakes billing us ..the service was very poor compared to our previous stay everything fell on deaf ears our stay was for some needed respite for 10 days as hotel was fully booked out and mainly locals very dirty hot thankfully we only got last minute availability.. 13th-16th November 2024 was we had room with a balcony 5th floor rear left of the property I requested 2 single beds smelly dirty lumpy hard like the brick pillows if you want bedding changed daily now you need to leave a card on the bed for housekeeping the bedding , towels looked clean at first but we smelt like mould after our shower the spare blanket was heavily stained asked to have it replaced with clean fresh I think it was another out of the laundry another same stained 1 we constantly felt crawling even though the plane sprays we returned home leaving our luggage outside and fumigated my friend was in bed and pulled a flee like thing off her ear which left a small hole and when she squished between her nails it popped blood they were wandering around with sprayers daily in the hallway which smelt like urine and morteen the lifts stunk the seating restaurants lobby room day beds on entire property were absolutely filthy we sprayed our room daily hoping for a rest without crawling but would return and same again I got 1 clean crisp king sheet and covered myself from crap from vents dysfunctional aircon was worst warm after 10 minutes old as the hills loud and no maintenance when you have a shower don’t look up the vents clogged the breakfast went from a 4* to a 2* and I’m being nice cold food unless you get eggs cooked at station fruit sparing yogurt bowl was put out warm no nice parfait glasses with chopped fresh fruit and yogurt like before just the basic protein serve of insects on the sandwiches stood out on the white bread located on the top of the stale cakes room service on two occasions was great service was one of the old staff We were booking for Xmas New Year but fully booked thank goodness unfortunately my husband has 2 friends from Perth booked 22dec-6jan I will be contacting them directly and hopefully they can cancel 2days was bad enough it’s totally unacceptable locals may not mind this type of accommodation being used to heat bugs not us really sad it’s gone downhill

Staff are very friendly and tentative, great customer service. Nice comfy bed and the buffet breakfast is just your normal run of the mill, it was fine but nothing outstanding, ordered room service and the food from the restaurant was quite good also. I just found the room and the outsides of the building to be a bit thread bare, a little worn. The fridge in the room worked really well but it was sorted of just plonked in the middle of the floor between the lounge and dining areas, air con kept the rooms cool but was noisy in the living area (maybe just a bearing in the motor). I did enjoy my stay, just a bit pricey for what it is and I would stay again but I would be looking for a better deal than the last one I got, paid over 1k for the week for one person.

Excellent hotel friendly staff great pool great food all round everything was good the brekfeast was amazing thanks

Really nice and cozy hotel. It has a decent gym and swimming pool. It offers complimentary airport shuttle service ,which is really nice and also one free massage ,which is really professional, unlike a lot of local massages🤣. You also get one free voucher for either food or beverages that we used for delicious drinks and 15% discount for the food within the hotel. The staff really friendly and polite. I have seen some reviews stating the hotel is worn and I also noticed some but mostly outside ,paint were coming off but assume it was due to salty air. But inside well maintained. Breakfast buffet was really great and delicious with a various option for everyone. Overall, this hotel is a nice affordable place with great staff and food. And now my message to people who complained about the hotel is not a 5star...Stop being delusional ,you want a five star palace? Go to Savoy and pay 300£ a night and you will get all you desire instead of paying 35 and complaining. Really nice hotel,which I recommend Regards, Damian

Included airport transport, breakfast many food, every day have change some food, swimming pool is big, can play basketball, children pool, adult pool until night can play, gym room, outside street have good point for travel