Guest User
October 28, 2024
Disappointing trip to Ballina. Our first. Spent a Bank Holiday here and expected more. Arrived Saturday. Room was fine except for a constant loud buzzing sound from a fuse box. I had to manufacture earplugs from tissue paper to drown out the noise. Reported the issue to reception first thing next day and no problem, we were relocated later that day. Saturday evening, our first day, we arrived down to the bar/restaurant for a meal. Christening party in main restaurant so we made do with bar. Got menus and really liked the options available. However, it was realised we were on the weekend deal with a main course option. So main menu was replaced with a much limited free main course option. We persisted and had an adequate experience. No problem we reckoned we could go for the Crab etc.. when we dined there on Sunday. Leisure centre very Disappointing. Centre cold, water also cold. Ambiance zero. Nothing like photos on website. Warmed up in steam room before leaving. Overall experience poor. Staff very good. Sunday, spent the afternoon watching the football. Had been out and about for the morning but as M recovering from surgery she elected to stay in the room. I watched the footy in the bar. Tiny TV with everyone struggling to enjoy the experience. M arrives down at 6ish and I ask for a table for 2 for a main course. M still on crutches and tired not needing much, but wanted something quick and head back to room early. Eva Braun informs us NO availability until 8.15... despite the restaurant being empty.. I explained we are guests, would be approx. 60 minutes having a main... was told with no uncertainty that there was no availability.. the restaurant or the bar.. was told I could have service in reception.. *** Extraordinary Never had this kind of response in 40+ years Rang the Poacher. Restaurant they offered us a table at 7. Booked a taxi. Had an amazing meal. Got taxi home. Back in room at 9. We had a lovely evening in the Poacher. No thanks to Fraulein Braun...