Guest User
September 24, 2024
This beautiful Castle is somewhere we stayed a while ago. Visiting Ireland last week, we visited with 2 travelling companions, to have morning coffee and wander in the grounds, intending to get a brochure to stay again. It was 11ish. we sat by a beautiful log fire and asked for a coffee. We were told the bar was closed until 12.30 and unlikely. The receptionist checked and came back with "no, breakfast is still being served. I said "well they will be serving coffee" couldn't we just have a tray sent out. Again, no ! I asked to speak to a manager who was very close by and may even have heard. I said "is there really no-one who could put the kettle on for a coffee" She replied that even if we were guests, we would not be able to have a coffee, it was their policy !! So, 2 members of staff standing in front of a potential booking for 4 people (as I had already said we wanted a brochure for a future booking, and neither was prepared to procure a cup of coffee. (Really) ?? I have never, ever, been to a hotel of any standing, anywhere in the world and been refused. I remain puzzled. Needless to say we didn't take a brochure as we will not be rebooking, nor did we walk, as we needed to find somewhere more accommodating for a drink .. Doubly embarrassing as we had been singing the praises of this lovely, previously warm, and friendly place :0( This said, during our stay, everywhere else, be it a pub, restaurant, B ad B or even a shop, everyone else we encountered there, was totally helpful and quite charming.