Smileya
September 9, 2024
The hotel rooms and breakfast are good, but the efficiency of the staff is too poor. The staff efficiency and service at check-in are too poor. We booked 5 rooms, and it was already time to check in. We were told that 4 rooms were OK, and one room was still being cleaned. Waiting, we hope to check into 4 rooms first, but the male clerk at the counter said no, we must wait until the fifth room is completed, and asked us to wait half an hour before coming back. We asked after half an hour that it was not ready, and asked us to continue waiting. More and more people were checking in. After an hour, we waited patiently in line, and finally got our turn. However, the male clerk at the counter changed his mind and said that only one room was available, and we had to wait for the other 4 rooms. He treated us like monkeys, and again After waiting for an hour, it still didn't feel better, and after waiting for 2 and a half hours and almost 3 hours, it still didn't work. A friend who lives in Indonesia knew that our situation was getting serious, so he went to the counter and told the male staff that he wanted to call us directly. His boss complained and the service was faster. It took almost 3 hours to get the room key, which was outrageous.
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