Crystal Srivaree Suvarnabhumi Hotel Reviews

Response from Property: Dear Guest, Thank you very much for your positive review and for giving us a high rating. We are delighted to hear that you found our hotel new and clean, and that you enjoyed our swimming pool, even though it is not very large. We appreciate your understanding regarding the travel time from the airport. We acknowledge that the ongoing construction along the route might have caused some delays, and we apologize for any inconvenience this may have caused. We are pleased that our proximity to the airport was a convenience for you, and we hope that in the future, the construction work will be completed, making your journey even smoother. Thank you again for your valuable feedback, and we hope to welcome you back for another stay soon.Best regards,GM. Charles

Response from Property: Dear Guest,We deeply regret to hear about your recent experience and sincerely apologize for the communication issues you encountered during your stay. We understand how frustrating it must have been to miss your flight and have to purchase a new ticket, and we are truly sorry for the inconvenience this caused. Please know that your feedback is taken very seriously, and we will be reviewing this situation with our front desk team to ensure that such misunderstandings do not happen in the future. We are committed to improving our service and language support to better assist all our guests. If there is anything we can do to make this right or if you would like to discuss this further, please do not hesitate to contact us directly. Once again, we apologize for the inconvenience and hope to have the opportunity to serve you better in the future.Best regards,GM. Charles

Response from Property: Dear Chng,Thank you for taking the time to share your experience and for giving us a high rating. We're glad to hear that you enjoyed the relaxing atmosphere of our hotel. However, we sincerely apologize for the inconvenience you experienced with the air conditioning in your room. Your feedback is important to us, and we will address this issue immediately to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back and provide you with an even better experience.Best regards,GM. Charles

Response from Property: Dear Guests, Thank you for your wonderful review! We are delighted to hear that you enjoyed our new and clean facilities, the well-maintained swimming pool, the friendly staff, and the quick check-in process. We're also pleased that you liked the taste of our Pad Thai. We apologize for any inconvenience caused by the distance from the airport. We understand that this can be a concern for our guests, and we appreciate your understanding. Your feedback is valuable to us, and we look forward to welcoming you back and providing you with another excellent stay in the future.Best regards,GM (Charles)

Response from Property: Dear Lisa,We are terribly sorry to know about your inconvenience, and would like you to please accept this response as an official apology from the management. As you mentioned, we have investigated and found that the staff training programs would be conducted immediately. However, we earnestly hope that you will give us a chance to improve and make sure the similar situation won’t occur again.Best regards,GM.

Response from Property: Dear Asca6a02, Thank you for your feedback and for noting the cleanliness of our rooms. We are pleased to hear that you found the accommodations satisfactory. However, we apologize for the issues you encountered with the cleanliness of the towels and the English proficiency of our staff. Please accept our sincere apologies for these shortcomings. We will address these concerns with our housekeeping team and work on improving our staff's language skills. Your comments are valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,GM (Charles)

Response from Property: Dear Guests, Thank you for your feedback and for noting the friendliness of our staff and the suitability of your room. We are glad to hear that you found these aspects of your stay satisfactory. However, we are truly sorry to learn about the issues you experienced with the food, including its cost, delay, and quality. We will address these concerns with our culinary team to ensure that our food meets the high standards we strive for. Additionally, we are actively working on measures to address the mosquito problem in both the rooms and the dining area. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Best regards,GM (Charles)

Response from Property: Dear Guests, Thank you for your review and for highlighting the friendliness of our staff and our convenient location near the airport. We are glad to hear that these aspects of your stay met your expectations. However, we are sorry to learn about the distance from the city and the issue with mosquitoes. We understand that these factors can affect your overall experience, and we are actively working on solutions to address the mosquito problem and provide better information on local transportation options. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and offer you a more comfortable stay in the future.Best regards,GM (Charles)

Response from Property: Dear Tony Hooper,We shared your compliments with all the team, all very flattered by your kind words. Our operational staff and management are waiting for your next stay, and looking forward to giving you a warm welcome in soon.Nice your day.GM.

Response from Property: Dear Rudy Suk,We are terribly sorry for your inconvenience. Since the hotel was opened in 2022, we were continuous developing both our staff’s service and facilities till the present. Firstly, we would like to accept as you mentioned, however we would do a big improvement on this immediately.Best regards,GM.

Response from Property: Dear Our Value Customer,Thank you for choosing us for our service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to CRYSTAL SRIVAREE HOTEL in the near future.Best Regards,CRYSTAL SRIVAREE’s Management Team

Response from Property: Dear guest,Thank you so much for your wonderful review and for giving us a perfect rating! We’re delighted to hear that you had a flawless stay and appreciated our new, clean facilities as well as the care provided by our staff. We're also glad the proximity to the airport made your visit more convenient. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit!Warm regards,GM. Charles

Response from Property: Dear Khun Pimchaya,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our location, convenient access, delicious food, and affordable rates. We are also pleased that you appreciated our new hotel and its beautiful decor. Your positive feedback and perfect rating mean a lot to us. We look forward to welcoming you back in the future!Best regards,GM.Charles

Response from Property: Dear guest, Thank you very much for your review with good stories that impressed you while staying at Crystal Srivaree Suvarnabhumi Hotel. On behalf of the management and staff, we will maintain the service and facilities that made you happy to wait for your next stay in the near future. As soon as we receive your next booking, we (GM) will welcome you personally and take special care of you with the hotel's Signature drink at Lemon Cafe restaurant. Have a happy work, GM.