First of all, thank you for the complimentary airport pick up at BKK, good coordination and English communication from your staff, Wimonrat sukrasebya further helped me in getting a comfortable and speedy ride to the hotel. 👍👍👍
Being a solo and leisure traveler, I was not able to take a swim and sunbath after breakfast as the swimming pool is located on the west side of the hotel. This means the sun won't hit the swimming pool until 2pm. This has really ruined my trip and I was very disappointed but I know there is nothing the management can do about it.😅😅😅
Then the next issue is the bathroom. First, the water faucet is located too close to the edge of the sink, so water splashes around the entire sink top and everything is wet. Please see the attached photos. Secondly, the shower cubicle does not have a door and result in water splash again. But luckily this can solved by putting a floor towel outside the area to avoid slipping. 😩😩😩
Moreover, it is the English level of the staff. It is not up to par in such an international renounced hotel management property. I got my toe hurt in the swimming pool and then asked for an adhesive bandage, but noone understood what I said on the phone until they saw the attached photo. Later on, the staff told me that they run out of bandages. Eventually, they managed to get me a couple of them to stop the bleeding. 😅😅😅
Finally, I would say the service and friendliness of the staff was good and responsive. It would be much better if they can get more training in the language skill especially in English.
In conclusion, I have to say that I won't be staying with that hotel again in my future visits to BKK, simply because the swimming pool is really bothering me as I won't be able to get sunbath and a swim in the morning after breakfast.
Very Good
1221 Reviews