Hilton Garden Inn Bangkok Riverside

This hotel had been open less than 3 weeks. I read another review highlighting some of their issues in the first few weeks. I experienced similar........but I brought them to the managers attention, and they were very responsive. This hotel is brand new - and I can see that they've got some teething problems - but they are quickly adapting. And the staff in the restaurant area are so sweet and kind. They definitely turned me around........

Similar to another review - hotel has potential. It's new and clean. Pool and gym are great - restaurant is good (not great). Too many frustrating (but small) issues to make me ever want to stay here again. - Rooms are tiny - I feel like I am in New York. - One elevator is constantly out of service. - Laundry is not yet available. - Shower doesn't drain properly - even after we pulled a big hairball out. - Shampoo/bodywash are stuck to the wall - and one had fallen off the wall. - They lock the door to the next door food court/mall before 10am - so you have to exit out of the building to go into the front of what is effectively the same building. - But the worst issue is that 2 days into my 4 day stay - they left a bill at my front door at 5.45am for me to come to the front desk to pay my outstanding restaurant bill (which totaled approx $150 US dollars). And when I went to pay - they added an extra 200THB without explanation - other than to say that this is the amount their system says - which doesn't match the bill that they printed for me. I asked them to cancel the transaction because I feel that they are scamming me. - Breakfast is mediocre - despite a nice restaurant setting. Better than you get in the USA, but lesser options than other hotels in the region. I still cannot get beyond being asked to pay my restaurant tab halfway through my stay. You have my credit card on file - you put a hold on some amount when I checked in. As a hilton diamond member for 20+ years - I have never seen this. Bottom line - do not stay here. There are just too many little things that they are doing wrong. I do not trust them here. Go stay at the Hilton Millenium.

On September 19th, I had the pleasure of checking into the newest hotel in Bangkok, Thailand, the Hilton Garden Inn Riverside. The hotel is situated in a prime location, directly opposite Icon Siam, the largest shopping mall in Southeast Asia. The decor is modern and aesthetically pleasing, and I was warmly welcomed by Khun Aum and​ Khun Pook, who provided exceptional customer service. My room​ had breathtaking view of the Chao Phraya River. I highly recommend this hotel and look forward to returning in the future.

This hotel had a grand opening today, Sep 15, 2024. Aum san and the operation manager welcomed us on check in. I wanted to be the first guest that would checked in on the grand-opening day if possible. But I almost gave it up today. However, We were so lucky that we were able to be the ones today. They surprised us a lot. I appreciate them a lot☝️😉 The room is very nice (impeccable) and the hotel is directly connected to Icon siam, which is very convenient! We will come back to stay again. ありがとうございます😊また、戻ってきますね！