JAL City Hotels in Bangkok

Hotel popular with Chinese tour groups and so you can expect loud neighbors and busy lobby. The room was ok. Comfortable bed but pillows not so much. The shower was hot and had poor water pressure. The gym is well equipped but busy. The pool was very cold. Wifi decent. Check in and out decent. Lawson & 7/-11 connected. The hotel does a shuttle to the BTS every hour. If you walk, it's 20 minutes to the BTS. I wouldn't stay here again.

I had an extremely bad experience with this hotel. The phone wasn't working in my room due to which I could not book on time for second night. Then I booked second room (it was expensive but I was sick and didn't want to move) there was some weird noises coming from the water tap, I called the service but no help, once I called for hair dryer and they didn't even send me, second time they sent me after an hour lol. I will not recommend this hotel to anyone because the service is extremely poor.

The location is good and near to Chinatown point. Easy to get Grab. The room is big and service is good. Below is Factory Pricing clothing and is good bargain. Cheers!

This hotel is a great find! Rooftop pool and bar! Also an upper deck for a beautiful 360 view of the city! Location is right in the middle of all the Chinatown activities! Decent breakfast buffet, included with some rooms! Would highly recommend!!

Positive things: Great room views. Hotel is clean. The variety and quality of toilet ametities are very good. Negative things: Awful staff attitude. I inserted in the reservation, made sure to the lady at the check-in, that I would like a quiet room. However, I was put into a room next to the elevator, and that elevator there is VERY NOISY. Everytime the elevarot worked up or down, I could hear it working in side my room. I inquired the reception, informing my room number, to be told immediately the hotel was fully booked, I did insisted that the noise was not pleasant at all. The answer given, in a very rude tone, was that I should try to change for the other night. I then told them that I am staying for one night only. To no avail or change of attitude. After much insistence and even the interference of a local friend who works for the brand, I was changed to another room. In this oher room, to my surprise, there was CONTINUOUS LOUD NOISE FROM RENOVATIONS. Note that it was already 21h00 (9pm). I was even told that in this brand the have a ”golden rule” of not making noise after 17h (5pm). Which again, more unpleasant exchanges with reception with another interference of my friend (who was also shocked) almost one hour after I was ”upgraded” the room. At this new room, which by my view wasn't that different from my original ones, it was finally quiet. Seems that was a room rarely used and with various stains in carpet and bed sheets. However with the stress that I went by, really didn't cover it. It was now five hours of annoying unnecessary stresses with the hotel staff. It is not really a cheap hotel and it has an image of a prestigious brand. The staff attitude was less than acceptable throughout the whole experience. Fortunately I was lucky for my friend to intervene in my favour. Glad that I had to stay only one night. At check-out, I was faced with even unprepared individual who did not know how to use a card machine. I know it's a Hilton, but I can say it was one, if not the most irksome experiences that I have ever dealt with.

Absolutely beautiful hotel with excellent staff who is 100% guest & service orientated. Nothing was too much for them. It was a super easy and comfortable stay, from check-in, breakfast, location, room service, views it just all worked in harmony. I will 100% stay here again.

Quite clean and nice hotel except breakfast served bacon is very hard and sometimes beans are not cook properly.

Back again for the 3rd time and we are pleasantly surprised that the front desk staff, Bihm, recognised us and warmly welcomed us, offering us a free room upgrade. We enjoyed the location where it’s near to Sam Yan MRT and Sam Yan Mitrtown. We like that the hotel lobby is very spacious as well, which allowed us to wait in the comfort and have our complimentary iced jasmine tea when waiting for our transportation. The concierge staff is friendly and helpful, making small talk with us when they’re less busy. Would definitely return again for its value for money!

my stay here was decent. it’s a nice and simple serviced property situated in a convenient location. easy to walk around. there was a misunderstanding about whether my booking included breakfast or not so i ended up paying almost $20 for a single omelette. i was in a rush to go to the airport so couldn’t be bothered going back and forth about it and just paid.