Hotels Near American Eagle & Aerie Store in Barranquilla

Thank you for the good service, we had lunch and everything was excellent well-trained staff to be kind and always with a smile, the doorman was very diligent and attentive to us¨¨ Gracias por la buena atención, almorzamos y todo estuvo excelente, personal bien capacitado para ser amables y siempre con una sonrisa, el señor de la portería super esmerado y pendiente de nosotros¨¨

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

This was the first of 3 hotels we stayed at over 6 nights. It is an older hotel but has been maintained. Only complaint we were not able to control the a/c unit in the room. They staff does speak English and are friendly and knowledgeable. They have an excellent Breakfast buffest each morning with was included in our rate. The roof top looks like they might be doing some work on. but is accessible , provides a view of Barranquilla *( best to see at night the city lights) . The pool is on the 3rd level with a bar area also ( not sure of the hours for the bar) is a decent size.

This hotel was completely disgusting, full of mould and damp throughout the hotel. The restaurant floor appeared not to have been cleaned for many months as the dirt was really ground in, the nets and curtains were also mouldy and filthy too. We had to change rooms twice due to the fact that my husband was struggling to breath due too the conditions. The gym was completely filthy and the breakfast was the same each day, and they did not have anything Vegan for me either. There was nothing nice about this hotel. The restaurant menu was dreadful, old and uninviting. The staff were slow to respond to any asks. The bath had obvious cracks in it, however they had just been painted over. This hotel needs a lot of money spent on it to firstly address the mould and damp issues. The replies to the reviews from the hotel stated that they were in the process of completing some maintenance work, almost 2 years ago, however this place has not been touched in any aspect for many, many years! AVOID THIS HOTEL IF YOU DON'T WANT TO POTENTIALLY BECOME ILL!! This hotel is down as a 3/4 star, but 1.5 at the very best. I have always been fair around my reviews, so for me to write this, it was absolutely dire 😔

This hotel is really good, the location is OK, the service is good, the hotel rooms are large and spacious, very clean, and the price is very affordable, it is highly recommended.

The credit card was stolen the second time after check-in. I was told that I bought the ticket online. It was probably taken by the front desk when I checked in. Keep your eyes on the credit card when you check in!

Very bad experience. We booked for the carnival in the autumn to make sure we had accommodation and tickets. The booking was with right of cancellation up to a week before, about 3 February. In January they started messaging me on Booking and whatsapp (the writer was two people who didn't communicate with each other, so I had to update both chats), threatening me that if I didn't pay the full amount within a few days they would cancel my booking. After much pressure we decided, reluctantly, to pay. After a week they set up a group chat on whatsapp (no one gave them permission), storming us with messages with the carnival programme and saying there were tickets for the hotel. When we arrived the lady at the reception desk told us that the tickets were gone, upon our remonstrances, she started to respond in a very rude and arrogant manner. She verbally attacked us that we had to buy the tickets first and that it was not their problem at this point. After that we went to the carnival and they tried to rob us immediately, tired of everything, we went back to the hotel (we hadn't even taken the room yet), we asked to leave and to get a refund since we had paid in advance despite the fact that the Booking rules clearly stated that we could cancel. Of course they didn't give us any refund. Very bad service.