Dukes Bath

We had a warm welcome, and we're shown to our room (Superior King, about £200 a night - bear this in mind when I get picky!), up 6 flights of stairs. We knew about the stairs, so no issue, it is stated on the website, and the staff did offer to carry our luggage. We weren't immediately enamoured with the room, but it was cosy (quite cold, but warmed up), beds were slightly oddly positioned (two pushed together to create a king), but overall OK. Very quickly noticed the state of the curtains - they looked like a small child had taken a pair of blunt scissors to them. Unfortunately there were also stains on the headboard, paint on the sheets and mould in the bathroom (all pictured). Very old looking TV to match, but functional and all worked OK. To add insult to the state of the room, breakfast was frankly quite sad. £15 (no, breakfast is NOT complimentary), my husband had a glass of juice, 1 (TINY) egg, 1 sausage, 1 rasher of bacon and a tomato (all pictured). For a room at the prices charged, I expect it to be mould free, and have curtains in one piece. Thankfully the bed was comfortable so we were well rested and enjoyed the rest of Bath. Would absolutely not, however, recommend to a friend. Actually quite disgusted at the state of it vs the charge. Note: £20 per night, per vehicle at sister hotel...use the Park and Ride

I don’t know where to start with this review! There are so many thank yous to the entire team at Dukes! Booked for a surprise Birthday for my partner and it could not have been better! The staff gave some of the best service I have ever had! They made it feel like coming home rather than staying in a hotel. The room was beautiful, spotless and well worth it. A timeless classic building and they make you feel like nothing is too much! Thank you to everyone for making this not only possible but a wonderful and memorable Birthday.

Have stayed at Dukes on 4 occasions. The ownership has recently changed - the building and rooms are the same. But the service is completely different - the staff are very pleasant but spend their time saying ‘sorry - I don’t normally work at this hotel’ . Breakfast was chaotic and took an hour on both mornings of our stay - getting a jug of milk and some toast was hard work as staff appeared to be trying to cover for slow kitchen service. We were given the wrong room keys twice and observed other guests having the same problem. We returned to the hotel at 10.00pm in the evening to find reception locked up with our room keys inside - the system in place required us to ring the sister hotel and a member of staff is sent to unlock reception, retrieve our room key and then returns to the other hotel. We will no longer be returning guests.

The hotel is classy from the decor, the rooms, the menu and even the reception. Only a short walk from the city but far enough away for a nice, quiet stay. Check in was simple, even though we arrived before our allocated time. We were taken to our room. The room was small but beautifully laid out. It was clean and quiet. We stayed two nights and the bed was made for the second night whilst we were out. The bed was comfortable. The staircase, carpets and walls were tasteful and befitting the city itself. We had breakfast both mornings. There was a good selection to choose from. The smoked salmon and scrambled egg was amazing. The service was swift and polite. Check out was easy too. The complimentary sweets for the journey home was an added bonus. I would definitely recommend to anyone staying in Bath.

Pros :The hotel is located very close to everything and anything. Rooms are really spacious ,which is hard to find in Europe . But real jem are people: very helpful, polite and knowledgeable. All of them were great. But Jean Luc was just the best. Cannot say enough praise. We will give this hotel another chance because of him. Cons: Each and every room needs a serious upgrade( we looked at 3 of them) .Spots on the carpet, dirty upholstery on furniture ,dust, etc. If they do the renovation, it will be the best hotel ever.

I stayed one night in a first floor suite yesterday. Brilliantly located close to the centre but far away enough to avoid too much noise. Parking at the sister hotel a few minutes walk away. Classic building decorated in typical Georgian style. The suite was opulent and comfortable. No lift here however so heavy bags may be an issue. Nevertheless the exceptionally helpful reception and staff in general made for a welcoming stay.