Guest User
July 10, 2024
From Monday at 7 pm, dangdut music sounds. As the night goes on it gets louder. It was so loud that the entire room shook. I complained to the hotel, the information was that there was going to be a carnival. The loud music even vibrated in the room, stopping around 12 at night.
The next morning the same thing happened again, the sound was even worse than last night. The vibrations reached the back room. Because I was too dizzy, I checked out less than 12 o'clock. But there was a lot of traffic outside because of the carnival even though the hotel staff helped me. The result is the same as being stuck in front of the hotel for about 30 minutes.
If you really want to have an event like this and already know it will be held once a year, why are you still selling rooms? Do you know that our family goes on holiday to find peace, not so much noise that we can't even rest.
Moreover, after I checked yesterday, I bought 2 million per night, I checked the price the next week on the same day, it was only 1.7 million per night. This hotel management really doesn't make sense.
We have filed a complaint but there has not been a single apology. It's as if this once a year carnival event is a normal event and doesn't bother customers.
If I could send a video and sound recording I would have sent it, how uncomfortable it would be to not be in this hotel, not being able to rest all night, going home from here isn't healing, instead my head is dizzy from the music and the vibrations.
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