AC Hotel Cleveland Beachwood

Review of AC Hotel Beachwood The AC Hotel in Beachwood, Ohio, is situated in a pleasant area and has a modern, clean design typical of the AC brand, with a European-inspired decor. The rooms are spacious, comfortable, and well-suited for both business and leisure travelers. However, my experience with the staff was less than satisfactory. Upon arrival, I waited over 15 minutes at the front desk, which was left unattended, before I was greeted. When I was finally checked in, there was no recognition of my Marriott Bonvoy status, which I found disappointing. Another evening, I visited the bar and found the staff seemed inconvenienced when I inquired about a food menu. I was quickly informed that there was no chef on duty, but no alternative solutions or suggestions were offered. When I requested a glass of iced tea, I was told they had none. Later, I tried to find snacks at the front desk, but the selection was limited to gum and sodas. While I understand that management may face challenges with staff availability, it’s essential that customer service is prioritized. Staff should be trained to be more welcoming, attentive, and proactive, especially when guests arrive late and dining options are limited. Simple gestures like eye contact, a smile, and offering alternatives can make a significant difference. Overall, while the property is lovely and well-located, the customer service experience fell short of expectations for a Marriott brand.

Only issue was smell of cigarettes in room.

I have stayed at the ac marriott beachwood pine crest multiple times in the past and this was the worse experience ive had... i booked via ******* and paid for my stay before i arrived. when i checked in i was given a totally different price to pay, i showed what i paid ******* and i was still told it would be a upchargebecuase the room rates are flexible the hostess on friday night was very rude and only help she could give me was talk to the manager the next day which i did and was told by shakira the manager she would get to the bottom of this and let me no by the end of the day Saturday.. Saturday came and went and no answer i went to the front desk to talk with her and she refused to have a conversation with me she walked past me 2x in the lobby while i waited to see her and refused to have a conversation with me... ******* rep called the hotel 2x to speak with her the front deskamswered the phone and trasnferred the call to shakira and she refused to answer the phone. When i checked out i was still left with no answer on the upcharge and a extra $258.00 charged to my account iam hopeful that ******* can get to the bottom of this and i get a refund for the upcharge