Empark Prime Hotel Beijing Reviews

The hotel has a good location, but the services are not so good as their high price level. More than this we got 3 rooms for 3 nights, they gave us the rooms on the back side with an awfull terrible view...garbidge, noise...- I shared some photos. For a 5* hotel with that price...I am sorry. For sure I will choose another hotel in Beijing next time

Staff were very friendly and helpful 😊. We really loved the breakfast

We had a lovely time in Beijing in Empark Hotel, we highly recommend this hotel to all travellers.

It very happy that stay this is hotel . The room so clean .

Good points: the staff are very friendly and helpful. 1 of them even offer to add wechat if we need assistance with booking Didi (taxi/car) or where to go to buy things/food for baby. Bad points: in trip.com app mentioned there's steriliser for baby, but reach hotel they don't have at all. Trip.com also mentioned welcome drink, kids toiletries etc, there's none at all provided by the hotel. Trip.com should update the details & dont mislead customers. And our room is compact (see photo), not spacious at all like the pictures displayed in the app. We were given don't know what view is that (looks like back view of the hotel that facing some residents place) at level 7. Hotel doesn't switch on aircon when the weather outside is cold, hence we had to call concierge to help open the window. The room feels stuffy. We start to have some itchiness & redness after wake up from bed. Please check if your bed/bedsheet is clean. Overall, we are disappointed with the room.

The hotel is located near to the Subway and the cleanliness is good. However, there is problem with the air conditioner . It is too warm (around 28 degree) versus outside temperature (around 12 degree)and unable to adjust down . Although the hotel provided a cooling machine but it is not really helpful , later they suggested to open the window which is near to the road and it is noisy.

The hotel was well located and the housekeeping staff 王金丽 was really helpful and gave us extra water bottles in the room without us requesting when she noticed we bought water from the convenience store. She is a gem.

Good service from receptionist. Special thanks to Julia (who help us with the local phone number) and 王天宇 (who help to deliver meituan 外卖 to our room). Toiletries in toilet are good to use and housekeeping service is good too. Hotel is convenient to go to touristy place, walkable distance to metro station (two different metro line), just 1-2 stops away from Forbidden City. highly recommended!

HOTEL STREPITOSO PULITO CON UNA COLAZIONE AL TOP DA IMPAZZIRE PER LE COSE SERVITE. L'UBICAZIONE E' A POCHE CENTINAIA DI METRI DALLA VIA DELLO SHOPPING. LO CONSIGLIO VIVAMENTE

Good hotel in Beijing.

The hotel looked luxurious and the location is good. Three minutes away from the metro station. It is also walking distance to the famous Wangfujing. However, I was disappointed with one of the receptionist where she was not very patient and gave us an attitude when we asked for recommendation for places to visit. She just said there was a shopping street nearby and kept frowning at us. Other than her, the rest were all very welcoming and professional. The room is exceptional too.

We were happy with our rooms, spacious and well-equipped. The location was perfect for exploring Beijing centre. Nice breakfast with a lot of variations.

Good location but housekeeping service can bet better. That said they respond to feedback fast and made good

The hotel facilities is well maintained given its newly renovated. Also, the location is excellent, just 3mins away from multiple train stations. However, the *software* could be an concern of this hotel. Please do not expect equivalent service level as other hotels on same ranking. Lack of communication coordination Midnight road construction next to hotel was not informed in advanced. Be prepared for it… Housekeeping not up to standard Room amenities not refilled in time until requested. Used towel and hairdryers were not tidied up I believed people stands the core of a hotel, warm reminder not to forget about people management while upgrading solely on hotel facilities.