Empark Grand Hotel Beijing Reviews

Response from Property: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate you bringing these issues to our attention, as it allows us to address them and continually improve the experience for all our guests.Please accept our sincere apologies for the inconvenience caused by the noise and temperature control problems you encountered during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and it is regrettable that we fell short in this regard.We have thoroughly investigated the matter and identified the source of the noise as a malfunctioning compressor in the HVAC system. Our engineering team has already taken immediate action to rectify the issue and ensure the proper functioning of the equipment. We have also reviewed the temperature control settings in the rooms you occupied and will be making the necessary adjustments to ensure they are operating as intended.We understand the importance of a good night's sleep, and we are committed to doing everything in our power to address these concerns. Please be assured that we take all guest feedback very seriously and are dedicated to providing a superior level of service and accommodations.We hope you will give us another opportunity to host you and restore your faith in our hotel. If there is anything else we can do to make your next stay more enjoyable, please do not hesitate to let us know. We value your business and look forward to welcoming you back soon.Sincerely,

Response from Property: Dear Guest, thank you for staying at Empark Grand Hotel Beijing! We are very happy to see your recognition of colleagues, we believe that no matter how much advertising, it is not as good as everyone's word of mouth, we cherish every 5-star praise, pay more attention to the personal feelings of each guest, "serve with affection, work hard" is the corporate philosophy that Empark Grand Hotel has been inheriting, we will always be by your side, pay attention to your feelings, we make up for it in time, leave the dissatisfaction to us to resolve and improve, we expect to leave you with a comfortable, beautiful experience and our sincerity, looking forward to your next visit, Have a great day!

Response from Property: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again！

Response from Property: Thank you very much for your stay and appreciation! We are glad that we can bring you a wonderful time during your trip, and with your support and love, our hotel has achieved 96.6% NPS consumer satisfaction! We believe that there are friends like you, your praise is the driving force for us to continue to improve, but also our young service team is the happiest moment, we always believe that a good reputation must be recommended from the guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, looking forward to your visit again！

Response from Property: Dear guests, thank you very much for coming to Empark Grand Hotel Beijing, we are very sorry that the hotel prices may fluctuate due to market changes. Your comments prompt us to strive to provide value for money products and services. Meeting and exceeding guest expectations is the direction we pursue. If you have any specific comments and suggestions, please feel free to contact us, we will listen carefully and strive to improve. Thank you for your feedback, hope we have the opportunity to provide excellent service next time, I wish you a happy work and life!

Response from Property: Thank you for staying at Empark Grand Hotel Beijing, we are very happy to see your recognition of colleagues, we believe that there are friends like you, in order to make our pace full of confidence and hope, thank you for your encouragement, we always believe that a good reputation must be recommended from guest satisfaction, we will do a good job in every service link, live up to your high expectations for the hotel, I wish you all the best

Response from Property: Valued guest, thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our good service during your stay. We are constantly working to improve our facilities and services to provide a better experience for our guests, we appreciate your understanding and hope to have the opportunity to welcome you back in the future.

Response from Property: Thank you for staying at Beijing Empark Grand Hotel and for your support to the hotel, this is what our servicer have been pursuing, your appreciation gives the hotel a great encouragement, we will continue to maintain enthusiasm, committed to making every guest feel at home, eagerly looking forward to your visit again, Have a nice day!

Response from Property: Valued guest, thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our good service during your stay. We are constantly working to improve our facilities and services to provide a better experience for our guests, we appreciate your understanding and hope to have the opportunity to welcome you back in the future.

Response from Property: Sincerely thank you for staying at Empark Grand Hotel Beijing. I am very glad to know from your comments that this stay left you with such a good impression. The hotel is located in the imperial capital, overlooking the green hills. The space design and customer-oriented service attitude will bring you a warm and spring-like service experience. During the Spring Festival, the hotel’s Cuilanting Japanese restaurant will launch a delicious Japanese-style Robatayaki set meal, adhering to the meticulous Japanese food characteristics, and bringing Seasonal materials are based on five flavors, five colors, and five methods. The dishes are tasted with the five senses. The extremely crafted containers are matched with the food, and the shape is beautiful. Next chopsticks, look forward to your next visit.

Response from Property: Thank you very much for staying at Beijing Century Golden Resources Hotel. We are very happy to see your recognition of the hotel. We believe that no matter how much advertising there is, it is not as good as word of mouth. We cherish every 5-star praise and pay more attention to the personal feelings of every guest. "Serve with emotion and do things with heart" is the corporate philosophy that Century Golden Resources has always inherited. We will always be by your side and pay attention to your feelings. We will make up for it in time, and we will resolve and improve any dissatisfaction you have. We hope to leave you with comfort, a wonderful experience and our sincerity. We look forward to your next visit and wish you a happy life!

Response from Property: Thank you sincerely for your support and love for Century Golden Resources Hotel Beijing. With humility as the background, we show the beauty of things. "Serve with affection and do things with heart" is the corporate philosophy that Century Golden Resources has always inherited. Your praise is the driving force for our continuous improvement and the happiest moment for our young service team. It is our pursuit to create a unique living environment with ingenuity and create a "home away from home" feeling for every guest. We are willing to do our best to make your trip to Century Golden Resources easy, pleasant and smooth. We look forward to your visit again to experience the different style of our Century Golden Resources. Wish you all the best