Top Hotels in Belfast with Spas

We just keep returning to the Europa, we had a lovely stay as always, had lunch in the bar. lovely friendly staff and the jazz band happened to be playing which was great, dinner in the restaurant was lovely as always and again wonderful staff, it was lovely to see Stephen again he really runs the restaurant to perfection, and we met the lovely Patricia in the restaurant she went out of her way to help my mother what an absolute great asset so kind friendly and fun to chat to she send us off on our journey when leaving with coffee and muffins very thoughtful, and to see Andrew back at the Europa really was lovely he was well missed by us guests another wonderful asset to the Europa. The rooms have all been done up really nicely updated, what can I say between the lovely hotel and fabulous staff we just keep coming back. Home from home.

Very disappointed with the horrible customer service received at this hotel. Firstly you can’t charge nothing to your room without a card being presented at check in! So far nothing extremely awkward as I travel around the world and with the exception of the hotel chains that I have membership, inhame been asked before to present a credit card to be inserted in the hotel system as a guarantee. The awkwardness start when the receptionist start asking how much you want to put in ?? It seemed more to be on a top up shop than in a hotel! So as I am staying just a couple of nights (already payed for) and being caught by surprise I asked for a 100£ credit to the room, payment went trough etc, got to the bar and was told that I had to pay there for the drinks to which I responded that I had just put a credit in and for the bartender to verify, “computer says nooo” like type of answer, he then called reception, followed by same type of operation with computer still saying nooo. A girl who seemed to be the bar manager, absolutely didn’t bother to come and get involved in order to excuse the hotel for whatever mistake was happening, I ended up paying for the drinks with my card even with a credit of 100£ Worse than this: Breakfast today, received by the restaurant manager who requested my room number, with little to no sympathy at all with a shut face very poor wording took note of room Nr and asked me to wait at the bar area as she needed to prepare a table for me, which was fine. Minutes later a young waitress came and call me for a table already settled. She inform me of the buffet and I request a menu as I’ve dietary demands and knew what I wanted actually. I stated that i wanted to poached eggs on brown bread toast with either smoked salmon or avocado or even a bit of salad. The girl asked me to wait a bit and went to the restaurant manager to ask. I was flabbergasted by the answer of the terrible, horrible and rude creature that is breakfast room manager at this hotel. “ my manger says that we would do the 2 poached eggs, but we don’t have salmon, avocado nor salad” ??? You can do your own toast at the buffet Which I did of course alternative was going and eat out! Coffee machine broken, but mysteriously repair itself after a lot of customers complaint (specially because everyone could see another operational coffee machine at the bar. I think they’re understaffed as I could see the bartender from last night which I saw closing the bar at 23h40, and was there already today at 8h30am ? Staff must be shattered with workload but, they either choose to move (there’s a lot of job offer in the sector) or they take the risk of being frustrated and being rude with customers who keep the hotel running. This besides my colleagues in upper floors being abruptly waked up at 6ish am with construction work on the roof, and when called reception were told “yeah it’s some repairs in the roof and we don’t know until when it’d last” Unbelievable!!! On a positive no

From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.

My husband and I really enjoyed our stay in the Culloden. Every member of staff was so friendly, helpful and warm. A special shout out to the lovely gentleman leading breakfast service who is excellent at his job. It was a nice touch that he came to speak to us and other guests when the service was easing off. We enjoyed chatting to him. Most of the food we had was absolutely delicious and the breakfast in particular is probably the best hotel breakfast we’ve had. We had a really lovely lunch when we arrived and everything was very, very tasty apart from the egg sandwich which I think the kitchen maybe forgot to season, it was pretty bland. We had dinner in the Cultra Inn. Once again, nearly everything was delicious apart from my husband’s burger bun which was mostly black/burnt from being over toasted. Service was unfortunately a bit slow, young staff so lovely but one or two need a shake to not let the ball drop and keep on top of everything. Our bedroom was absolutely beautiful; very comfortable and spotlessly clean apart from a few short black hairs on a towel and a pillowcase. It was a pleasant surprise to come back and see the beds turned down and water on each beside table. We really enjoyed our time near the fire, reading our books and drinking cocktails which were all first class. Having said this, despite the fire, we both found it a little cold and it was disappointing that the fire was allowed to go out and wasn’t topped up. We would love to give the hotel 5/5 but considering the price of the stay, the little things we mentioned held us back on this. To make it value for money, everything would need to be pretty perfect.