Guest User
October 25, 2023
Terrible hotel!
The hotel looks like it was a beautiful place about 20 to 30 years ago; now it’s rundown.
Way overdue for a facelift! It needs serious revamping. It has potential, but it's been let go like no one seems to care!!!! Worst hotel experience so far! Nothing is good about this hotel. Don't waste your money!!!
Let's start with the bad:
• Price is way too high for the value.
• Employees don't seem to care about you. No one talked to us. When we got there, we had to ask where to go and where the amenities were. They didn't offer this information.
• At some point, two employees were sitting on a couch on the third floor by the elevator just chatting. Aren't they supposed to be working?
• Only 2 face clothes were provided; we were 4 people.
• There are no closet doors, instead, there were curtains.
• Beds sheets did not feel fresh... now, after reading the reviews, I'm worried that I slept in dirty bedsheets.
• TV is way too small.
• The entire room needs to be refreshed; the ceiling is falling apart and looks like mold in certain area.
• Breakfast food is terrible! Cold eggs, no meat. The hardboiled eggs still have shell pieces on them.
• Pool feels dirty and not maintained; the front desk told us that the slides are not open because they don't have a lifeguard onsite. However, the slides looks dangerous and need repairs... there's a big rusty lock that stops access to the slides.
• The gym equipment needs to be maintained; one of the machines is broken; although there's a handwritten "out of order" sign on it, it looks dangerous; you can hurt yourself badly if you don't see the sign. (Should be removed period!)
• One of our children was walking too fast in the hallway... one of the staff persons gave us a dirty look! Very unprofessional!
• We had a room with a view... a view of an old "out of order" outside pool that looks awful and dirty.
• The floor in the room was not swept; felt like we were walking on sand.
Now with the good:
• Front desk looks good
• Elevator is working
• Breakfast: Bagels and cream cheese were ok; coffee was ok too but nothing spectacular.
I will never go back there again!