Guest User
November 14, 2024
I would like to provide feedback regarding my recent stay at your hotel last Saturday night. I had reserved four rooms for a party of seven, and unfortunately, we experienced disturbances at 6 AM on Sunday morning due to significant noise from a nearby group of guests. It appears that the structure of the building allows for sound to travel easily between rooms, in addition to the plumbing, which produced a persistent noise resembling a dull whistle. Furthermore, I was surprised to discover that we were unable to contact the reception, as there were no telephones available in the rooms. While I understand this may be part of a modern design approach, the lack of USB charging ports also posed a challenge, as it limited our ability to use our mobile devices for communication. We had to look the hotels number up on the website to call and complain to reception. We were told the noisy party had just left. The disturbances left us feeling quite unsettled the following day, which was particularly challenging given our long drive back to London.