Anonymous User
December 10, 2024
Booked this hotel due to good reviews. Location and cleanliness is great! Live band at hotel restaurant was good too 👍🏻
However, slippery tile beside the pool caused me to fall (was not running, just walking back to my room after dipping my feet) and fractured my bone. Hotel negligence caused me to have a wasted trip as it happened at the start of my trip.
Hotel staff were nice though. They checked on me everyday and provided ice to reduce the swelling. They also helped serve my breakfast to my room in the mornings. 🥹
Had to cut short my trip to come back to SG for xray and Manager Jacky refused to refund the remaining 1 night. Luckily Trip.com assisted me with it. No form of compensation from hotel in any way.
Side note: wifi is very bad. Can only connect to their wifi outside the room