Hotels Near Persol in Beverly Hills

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

The hotel has 3-4 floors, and the pool view is pretty. The room was spacious enough and the king size bed was comfortable. However, there was a lot of musty smell in the hotel. And when I shower, the water doesn't drain quickly. There are many good hotels around the location, so I went to another hotel for breakfast.

The room is very spacious and clean, and the service staff is very warm and thoughtful!

My experience was very great! This was my first ever solo trip and my first stay at a hostel. The staff was very accommodating and the room was very clean, the bed was very comfortable and I loved the amenities that you get with the room. For a cheap price you get a lot more than just a dorm. You get things like a outdoor common area, a very nice kitchen, indoor common areas and sometimes events like comedy night, and a free breakfast every morning. This hostel is in a really good location for the area. It’s not too far from the beach and the pier and you’re very close to the public transportation. I met some really cool people at this place traveling from all over and we all hung out and had a good time.

Nice hotel, delicious vegetarian breakfast, you can take it with you. Parking at the hotel is paid, we parked on the next street. No pool, but you can see the ocean from the window. Some rooms overlook garbage containers, but they have the best view of the ocean)))

There is no sense of security in the neighborhood. Very small lobby, not the concept of the domestic Ritz-Carlton, it seems that the apartment lobby, there is no service, the service such as water has to make a few calls before sending it, I feel that no one is serving the whole hotel.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

2 night stay on August 12-14 during a weekend in Hollywood. Property is located just a couple of minutes from Burbank Airport. Like most airport hotels, the surrounding area is more industrial, but the property is nice with easy access to the freeway. Standard King room. Spacious, nicely redone. Comfortable bed, secured parking if you find a space in the gated courtyard. Standard free hotel breakfast included. Small pool was always in use when we were on property during pool hours. Nice fitness center as well. Just minutes from Warner Brothers Studios, and a quick trip to Hollywood. Once past the airport, beautiful older neighborhoods with small restaurants mixed in with the larger businesses. L.A. area hotels are not cheap, and we did reserve this based on the more budget-friendly (compared to actual Hollywood locations) rates. A solid choice for an area visit.

The best value for money, especially if you are going to Universal Studios. This is a mom-and-pop shop run by a Japanese aunt in Hong Kong. It has a very large space and a safe environment. There is a supermarket within a 3-minute walk. It takes 18 minutes to drive to Universal Studios and 35 minutes to Hollywood. It is also very clean!