Travelodge Wirral Eastham

Great place with parking, just not convenient to work in the room

Pulled up and the car park was pitch black. Poor signage of which I could just about make out it was the right place. Receptionist having a cig at the front door. Fair enough though he was a friendly chap and probably getting his fix for 5 mins to escape the depressing prison like feel of the place. Fortunately it was just a base for the night to attend a party nearby. The bedroom was is desperate need of a refurbishment. Well trodden to say the least. It was reasonably clean and the sheets were clean. I wouldn’t normally check so much but I did this time due to the general ick the place was giving me. All the belongings the next day just smell of the room and that clinical travelodge smell of the towels etc. The lady that checked me out was pleasant too. Thank goodness the staff were ok. Travelodge sort yourself out. It’s getting like Britannia.

We recently stayed at as a last minute booking to visit the Chester Zoo Lanterns (05/12/24). Upon arrival, we were greeted by a friendly receptionist and given the key to our room. Our 8 month old daughter was for some reason not down on the booking, so we requested a cot and the woman behind the desk was more than happy to oblige. Come the next day when checking out, we were sarcastically asked how the cot for our baby was, seeming to pointing the finger at us for the booking not going through correctly. I found this very unprofessional and the behaviour of the receptionist unneccesary. We had paid for the hotel in advance, hoping for a cheap and cheerful stay but the attitude shown towards us when leaving left us with a bitter taste in our mouths. The rooms were average, but we thought none of it and did not intend of mentioning the unhygienic standard due to the price we had paid. But due to the service we received when checking out we feel we have no option but to complain. The carpet in the family room had a strong smell of what I can only assume to be urine. As well as this, the cot given to us for our daughter to sleep in was beyond dirty. We felt that she couldn’t sleep in the cot in that condition and she ended up sleeping in our bed. I can only describe it without going into too much detail as dirty. I feel that this would have been kept to ourselves without the sarcastic and unprofessional service we received by your receptionist, and we will definitely not be staying again. I strongly suggest a customer service course would be beneficial. At the end of the day we are paying customers, and I feel I have no option but to bring this to your attention. I am devastated to have wasted my money on the service we received and will not be recommending anyone to stay here

First room given smelt strongly of damp. Decor tired. Room changed but constant beeping noise outside window disrupted sleep. Staff were pleasant & did sort issue , but would not recommend staying here

Stayed in a family room with a friend and 2 children. Checked in 10pm and was back out at 8am following morning. We had a clean spacious room. Very helpful guy on the front desk. Starbucks out front, great location just off the motorway, fab for what we needed. Will stay again!

Horrible. I didn't have WiFi because the password given by the Travellodge was wrong. The receptionist told me to call the WiFi provider, which is inadmissible because I paid Travelodge. In addition, the fire-alarm is done with the customers in the room. I am cardiac. Such an ALARM, by its powerful sound, CAN CAUSE TRAGEDY FOR A CARDIAC