Black Hawk Hotels with Breakfast

TOOK ME OVER 2 HOURS TO CHECK IN!!!!!! Because they charge me wrong on the upgrade!!!!! Worst hotel experience with this guy - Greg - Very rude, unprofessional and feeling he is smart and trying to take advantage on the guest. Not being helpful at all. They charge me completely wrong on our upgrade, and basically refused to correct their problem! And different front desk gave me completely different number on the upgrades and refused to take any responsibility but force you to pay! Totally horrible experience overall…. Well, here is the update, when we checked out, they charged me wrong again, totally ignored what they have promised. I even have them printed out when I’m checking in on how much they will charge at the end, and today when we checked out, they charged wrong again!!!!!! As if those two hours at check in is all wasted. DO NOT WASTE YOUR TIME AND MONEY AT THIS HORRIBLE HOTEL! They will do everything they could to rip you off.

Love Ameristar because they care for veterans. I get free slot play, my rewards for food and a great room with a great view. I have stayed here at least 10 times this year and it is definitely my go-too place for a great stay-cation experience. Highly recommended! Thanks for giving back to veterans.

We had to find someone to tell us where to check-in. When we tried it said the desk was closed at the time but to use the kiosk. We found two kiosks and they were both out of service. We started to walk through the ****** with our luggage and finally found someone that told us to go to ”the other tower”. After some more questions along the way we finally found check-in in the ”other tower” which was all the more confusing because this other check-in desk is in a tower of a different named hotel (all under the same roof). We were then told we were too early to check-in, they had been short staffed since COVID and the system was down. Yes, all three of those reason given at one time. As the line began to grow of people wanting to check-in we finally were able to and then took our luggage all the way back across the ****** to the original ”tower” where we entered to our room (the room was nice). My biggest issue is not once did anyone say they were sorry for the inconvenience or offer a free Coke, etc. It was not a pleasant experience.

Thank you for choosing our Horseshoe Black Hawk Trademark Collection by Wyndham hotel.