Hotel Naz Garden

Apparently some of the rooms have been renovated but we were given one of the old ones which was OK but nothing special. The bed was extremely hard . There is a swimming pool and boating lake which are free for hotel clients. There is also a bar where alcoholic drinks are available but we didn't like the atmosphere there. It was rather sinister, It is one of the very few restaurants where beer was available in the dining room. We were happy to drink Hunter beer at 350 taka. The hotel is surrounded by attractive gardens .

This is a good value hotel. The Chinese food was excellent though the service slow. The room I'd booked was large and looked great. Unfortunately the hot water didn't work and that's when I found the room phone was also out of order. Got those sorted and got into bed, forgotten to check it on arrival. It had dead bed bugs on the pillow and sheet 😒. On inspection loads more on the floor under the bedside. The hotels answer was first to offer to clean them up, when I insisted on a new room they tried to chagebthe sheets. Eventually the realised I'd only accept a new room. It took an hour to get a down graded, partially cleaned room, but no sign of bugs 😀. On check out they insisted to charge me for the larger room I'd booked not the room I ended up in. I was unfortunate, my 4 colleagues had rooms that weren't bugged.

This place is soleless. It has no atmosphere. The reception staff could benefit from a course on customer care. When a fellow traveller asked to move rooms before his bed was full of dead bed bugs he was given an inferior room. When he asked for a discount he was refused with words to the effect of “we moved you, so what’s the problem?” Also the (very quiet) reception refused to print a boarding pass before 10 am There are some significant positives however. The rooms are large and there is a lake out the back. And the restaurant has a good selection of Chinese and Indian dishes. The ability to have a change from the usual Bangladeshi fare is a plus.