Cosme Apartments by Olala Homes

The worst experience we ever had. We stayed there 3 nights. The floor leans heavily toward one side: is like living in Pisa Tower. The stank coming out of the bathroom was permanent and we could not get rid off even if we left the fan running and the windows open permanently. After the 1st night our access code was canceled: I sent them several mails (no phone call was answered) requesting a new code: several persons answered, but they seemed all dops. Eventually after waiting in the middle of the night on the street more than one hour we obtained the access calling ******* pretty quickly. We almost thought we where going to spend the whole night on the street: maybe a better choice after all to the sheet hole smell of that appartement. This was really wasting our money & getting a lot of bad energy.

As some other reviews mentioned, this property doesn’t have 24-hour service. I can’t tell what hours customer service works, but initially they were responsive. Upon arrival, the provided door code didn’t work. If you check in outside of the hours that cleaning crew is there, you risk being stranded. I say this because the very last night, it appeared that the front door stopped working for all guests. I immediately raised the issue to customer service via chat. After a few minutes dealing with their bot, it said I’m being connected to customer service agent. This was almost 72 hours ago and no one still has responded. Luckily, someone was able to open the door from the inside. I’ve since left the property and will not stay at any of their properties again and I recommend you do not either. The risk and terrible customer service is not worth it.

No one at the proterty to help. Ckeck-in is done online and it took multiple time before it accept the passport photo. Soneone triggered the fire alarm before midnight, but the property cannot do anything until the next morning!!! The alarm just ring for the whole night.

Great location, 5 minutes walking distance to supermarket, 12 minutes walking distance to tourist attractions. Need to move luggage up the stairs ( no elevator)

We had a very disappointing experience staying at this hotel. Unfortunately, my stay was far from what I had hoped for, and I have some serious concerns about the safety and security of the property. Despite informing the hotel staff about the issue, the door to my room automatically opened twice during the day, which was a serious breach of security. I was given a new code that did not work, and there was no follow-up or explanation. Furthermore, the toilet flush did not work properly, and the sheets provided were only enough for three people, despite my reservation for a party of five. The overall cleanliness of the property was also below par. Based on my experience, I strongly advise against booking a stay at this hotel. The safety and security issues I encountered were unacceptable, and the overall state of the property left much to be desired.