Fletcher Hotel-Restaurant de Reiskoffer

Very friendly staff on check in, directed to the room which was a short trek across the car park, wasnt very well signposted Arrived in the room, very big room. Found a lot of the surfaces were dusty, the tea / coffee station hadn’t been replenished

This has to be the worst hotel I have ever stayed in. Save yourself the anguish of a bad stay and go somewhere else. It really should be described as a Motel, as it is more for people staying a night on a journey or used for work purposes. Many workmen seem to use it judging by the dirtiness of the carpets and stains everywhere. The rooms need painting and only resemble the photos on its advertising as they have a bed in them. it looks as if someone has tried to wash the bed headboard but not succeeded. A dehumidifier was supplied because of the smell but it was disconnected to the outside vent. The safe supplied didn’t work. The rooms are not in the main building and you have to walk a good way between room and hotel to eat, so you have to get dressed in coats and with umbrellas if it’s raining, morning and evening. The photo in the advertising is the reception, not where the rooms are, which look like a converted old building from the 60’s. We unfortunately booked for a week as bed, breakfast and evening meal - and it wasn’t cheap. The food was a joke. One person in the kitchen at breakfast for around 45 people who had breakfast. Her answer every time something was asked for - like a spoon or bread - was ‘I only have one pair of hands’. The evening meal was even worse. It took us 3 and a half hours one night to get our main course, a ribeye steak which came cold on a cold plate with nothing else. We asked where the chips and salad was and was told they are coming - which they did 40 minutes later. 2 young people serving. We tried to see the one person in the kitchen who refused to see us. We tried to see the manager but was told not available. Then they charged us 24 euros extra for the steak! I could go on and on but a picture paints a 1000 words. See the photos of our room.

We loved and enjoyed our stay here .Spacious room with a balcony and a refrigerator. The bed are good as well.Out of 71 x from Fletcher hotels that we have stayed ? I can say this is one of my favorite and definitely we are coming back here soon. The guy in the receptionist is also kind and helpful. Though,breakfast was a bit busy and can’t hardly find the utensils ( like the fork and ect) You always ask the lady where to find it sometimes you have to wait cos she’s also busy cos she’s working alone. The boiled eggs you have to wait as well🙃 but anyway,overall me and my husband enjoyed our stay here.

Leuk hotel.