DoubleTree by Hilton Hotel Boston - Downtown

Overall is good. But the operator at hotel (seems like an Indian lady from the accent) is quite unsatisfying. When I checked in at the hotel, I asked for no house keeping, but later on I found we do need house keeping, so I called the operator using phone in the room to cancel the request of no house keeping and ask for cleaning and changing of sheets. The Indian lady unwillingly recorded my new requests but the house keeping never came, not only for that day, but also the following days. We asked again by dialing the operator, but there is no house keeping.

Great location for exploring Boston with subway and bus service a very short walk from hotel. Subway is cheap and very efficient way to get around. Hotel rooms are spacious and reception team are very welcoming and helpful. If you want to visit the theatres or Chinatown both are only a few minutes walk. Like any hotel there are downsides.... The includes breakfast option is not correct, you get an allowance towards breakfast which does not cover the cost, also breakfast service can be very good or very bad over the 8 days we stayed we experienced both. Evening meals are OK but you can get much better a few minutes walk away. Whilst the hotel is generally well sound insulated for an old building which has been sympathetically converted to an hotel it does not help on a Saturday night, The local nightclub is extremely popular with long queue's down the street, the ones who cannot get in seem to have a weekly rave on the adjoining multi storey car park until around 3am. The noise is incredible and despite this being a weekly occurrence the hotels complaints seem to be ignored by the local authorities. My advice is to either be prepared and accept the inconvenience or avoid staying on a Saturday Night, the same applies to all the other hotels in the immediate vicinity, especially the one with the Candibar nightclub in its basement! Overall a good hotel which could be even be great if the onsite restaurant was improved, the "includes breakfast" listing was correctly worded, and the local authorities took action about the unsociable noise. Final word of praise for the super reception staff who really go the extra mile to help you enjoy your stay.