The Four Seasons Hotel Boston

First time in Boston, First time in USA and first holiday abroad in a long, long time, we wanted to go all out luxury. An 11th hour chat with a colleague who advised us to stay in the Back Bay Area saw me change hotels to the Four Seasons. The location is perfect, directly across from the Boston Public Gardens and our room choice reflected this. The hotel is best described as a big modern box with the rooms smaller boxes within it. I’ll be honest, reading the hype about Four Seasons, I was expecting old school grandeur in the entrance and the public areas but there was none. Arriving, you go from the car drop off through a set of doors into the foyer and are met straight ahead by the reception desks. It’s a modern, stand up check in. I honestly felt that we’d entered the back door of the hotel! We’ve stayed in some lovely, five star and deluxe hotels in the past and my expectations for this standard of entrance and foyer were not met. (The hotel has a distinct lack of public space, there are one or two seats in the foyer but no large lounge area. A coffee shop and small restaurant/bistro are on the ground floor. The hotel and the room were immaculately clean. We went with a front facing Deluxe Garden View Room with One king bed. The view was lovely, as we went in October the colours of the trees across the street were beautiful. Room itself was not huge, but comfortable with a nice table and chairs at the window. The bathroom was small but well appointed with a shower and bath. Staff could not have been nicer and more accommodating, allowing us an earlier check in and late check out plus giving us access to the hotel amenities until we left at 5pm. This included an internal courtyard which we viewed but looked a bit windy so we didn’t go in. As we only had two days and a night in Boston we wanted to explore the city so didn’t spend much time in the hotel and never got to see the pool. We had in room dining on arrival for a late lunch which was very nice in the form of a club sandwich to share. On the Saturday morning I joined executive chef Patrice Martineau for the “Run Club” a fantastic experience seeing beautiful parts of the city on a run which is free for guests. One of the most memorable experiences of any hotel stay. Sadly we didn’t get a chance to experience the Chef’s team’s amazing breakfast as there was a 30 minute wait when we arrived at the restaurant, which surprised us for a hotel of this standard, we’d never been asked to wait for breakfast before. The restaurant manager insisted he could get us in, but the moment had passed and we decided to grab something externally and explore Boston. This led to a very accommodating reduction in our bill which was extremely nice of all concerned. We were extremely grateful for the kindness and level of service by all staff, the location was perfect to explore the city and the hotel is immaculate. In summary, comparing with other luxury hotels we’ve been in, we had higher exp

pros - location cons- high price / low service food in restaurant embarrassing bad cleaning staff share elevators with guests very disorganized staff - we stayed 5 days and they never learned that we where 3 people so always only 2 bathrobes. room service min 45 min all the time service charge 18% delivery fee 7 usd for delivering what you ordered why service fee? why not publish it on the website, so i can choose? why a delivery fee? will never stay again

Four Season is an excellent hotel. The staff is amazing. I highly recommend this hotel.

Located directly across from the Boston Common and close to Freedom Trail sites. It has been renovated with beautiful style and colors throughout, very classy. Rooms have very large flat screen TVs and beautiful bathroom. We upgraded to a suite, it had a sliding door to separate the rooms, great for privacy when sharing with a friend. Something I have never seen in a hotel, complimentary coffee drinks, lattes etc and complimentary mini muffins and biscotti. Also on every floor, a room with ice machine and complimentary snacks, bags of popcorn and chips and candy selections. Top notch in every way, I would stay here again!