The Bransinn Entertainment District

Upon arrival for check-in we had issues. As the person that was checking me in was getting ready to hand me my key card, another worker came behind the desk and told him to cancel my room because he was going to put someone else in our room. I had asked for the original room due to wanting to see the parking lot and my vehicle. The original room was also a closer walk for me which I needed as I have multiple cracked disks in my back. The person checking me in was very confused and upset that the other worker, clearly this guy was over him, had done that to me and said he was sorry but he couldn't do anything about the situation that had just occured. So our stay had started off on a very bad foot to begin with. Upon entering our room it was very musky smelling, we sat our stuff at the end of the beds and turned on the lights. The curtains would not close all of the way, when I went to use the restroom for the first time I noticed that the ceiling had rust on the metal parts as well as black stuff that resembled mold which I am assuming was the cause of the smells. The fridge was broken and unable to be used. The beds and pillows were very uncomfortable and 3 of the pillow cases had stains on them, upon removing the cases the pillows were very stained up. The air conditioner and heater both, would only run for 5 minutes and then it would shut off. You would have to manually power it off and back on and repeat so you never got comfortable. It was an absolutely bad stay.

Had a simple breakfast and due to only a few guests was even a simpler breakfast the next day. No eggs no meat no help. also o help at desk in late evening or early am. No one at desk

Very nice, very clean and very friendly. Very easy to check in the staff is very cordial. Thank you so much we look forward staying here again.

I liked the wonderful breakfast and the friendliness of the desk staff especially at check in. There are much needed renovations but it is clean and neat. The floor in our second floor room looked like it was replaced but with a very poor outcome. The mattress upgrade is a great idea but it would be well to upgrade the pillows also.

Although there were some minor details that it appears are being addressed by the owner regarding repairs and maintenance overall the atmosphere, service and safety which are our top priorities were all satisfactory. Would like to mention Lois who serves the breakfast as a very kind individual who made us feel comfortable and clearly is making sure the dining area is clean and the food is well cooked.

Beds were a little firmer than i like and our window had blinds but no curtain which made our room lighter at night than i like. Overall it was nice and would definitely stay again.

The hotel was clean and the staff was very friendly!!

Very close to our concert/dinner venue. Very good free breakfast.

I was pleasantly surprised with our stay after reading online reviews. We were in one of the renovated rooms. The bed was very comfortable and our room was clean. The bathroom was spacious. We would stay again.