The Castle Hotel

The staff were nice enough on arrival, showed us to our room and we left for wedding. We didn't come back until midnight and the smell of musty damp was present. The kitchenette units were full of crumbs, there were cobwebs and spiders above the one single bed which we had to get rid of before sleeping. The sink in the one bathroom fills water and takes a while to go down. We returned the keys this morning and no mention of breakfast (which i later seen was meant to be included) Was ok, in need of a good revamp.

This place is awful and I would avoid at all costs. The room was filthy, black mould in bathroom and on shower curtain, hairs and dirt in the bath and cobwebs and layers of dust on furniture. We left at 6.30am and avoided breakfast due to the state of the place, we certainly weren't going to eat there. There was no lounge to use and we avoided the bar area which consisted of a couple of seats and the bar. There was a very tight staircase up to the rooms and I would question the fire safety of the place. Doors between floors were propped open with a fire extinguisher. This place is certainly not as described or as in photos.

I have stayed in multiple hotels over the years and this certainly goes down as one of the worst, basically it was unclean. Dirty floors, cobwebs on the walls, dust on the furniture, not a pleasant experience !!! The location is nice however and I would return to Brecon but certainly would not stay here.

While the description says fully refurbished, it actually needs a full refurbishment it is a very grubby and tired 'hotel'. other guests had similar to say we met at breakfast. The staff were friendly but seriously no one wants to stay here and pay it's ridiculous.

Do not stay at this hotel. Photos on-line do not reflect the deplorable state of this hotel. Arrived to check in about 3.30. Bedrooms were dirty, linen was thin, pillow cases revealed stained pillows, bedroom floor, bathroom floor and shower floor not clean. Dining area with plastic table cloths had leftover meals still not cleared, other tables not clean, rubbish left around the self-service breakfast area. Adjacent room had a folding screen which, when a staff member did show up, revealed a large pile of what appeared to be dirty white laundry. We also noted there was no alternate fire escape - just the narrow staircase used to access the bedrooms! We checked out immediately. Having a 7-day advance cancellation policy we were already charged. No apology received, just a "Cancellation" email. No correspondence received. No refund received.