Q Square by Supercity Aparthotels

Q Square by Supercity Aparthotels Reviews

Q Square by Supercity Aparthotels

11 Queen Square, Brighton, BN1 3FD, United KingdomView Hotel Details
Q Square by Supercity Aparthotels
Q Square by Supercity AparthotelsQ Square by Supercity AparthotelsQ Square by Supercity Aparthotels
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Q Square by Supercity Aparthotels Guest Reviews

4.6/5
Great
31 review
Verified reviews
Location4.5
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(31)
Positive reviews(29)
Reviews with photos/video(7)
Negative reviews(2)
Samantha
Studio Suite (with Balcony or Terrace)
Stayed in Apr 2022
Couples
4 review
4.5/5
Great
Posted on Jun 6, 2022
The hotel is at wonderful location and shops are all around. The room itself is great with very new equipment. Balcony part was a bit disappointed as it is right facing the taxi stand (if they assign you to rooms on lower level).
Anonymous User
Studio Suite
Stayed in Aug 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The environment, sanitation and reception are all very good, the price is right, the location is also very good, and it is very close to everywhere. I will choose this place again when I travel next time.
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Mixianle
1Bedroom Penthouse City View and Terrace
Stayed in Jul 2024
Family
15 review
4.7/5
Amazing
Posted on Aug 8, 2024
The room is smaller than in the photos. If you pull out the sofa bed in the living room, there is basically no extra space. The kitchen is long and thin. Although it is small, it is fully equipped and convenient for washing and cooking. The environment at the entrance of the hotel is average and under construction. But it is very close to all attractions.
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Guest User
Executive One-Bedroom Suite with Sofa Bed
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Clean, bright and spacious, good value for money. In the summer, the room is a bit stuffy in the afternoon and evening due to the west sun.
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danielyuan2012
Executive One-Bedroom Suite with Sofa Bed
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The service is good according to apartment standards, which is different from a hotel. However, the location is quite good. The room I booked has a large green space when I opened the window. It is very good. The location cannot be better, very convenient. It feels like the center.
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Guest User
Suite, 1 Bedroom
Stayed in Sep 2023
Business travelers
7 review
4.0/5
Very Good
Posted on Sep 17, 2023
The front desk is very nice. The room is a bit renovated and has not been cleaned for two days.
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Guest User
Studio Suite
Stayed in Jun 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 28, 2023
really good
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charlesdonh
Stayed in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 1, 2024
We stayed at Q Square supercity in Brighton from 26th to 30th August this year. As I have a health condition I contacted the hotel prior to our arrival and I made several requests. When we got to our apartment I was very pleased to find out that all my requests had been fulfilled. The apartment was spotless and extremely clean. The housekeeping team are obviously doing an outstanding job. The receptionists were polite, welcoming and helpful. The apartment had everything you need but I would have loved to find a teapot there . The hotel is right in the city centre and a short walk to the beach. We had a small balcony with a sea view. Next time we stay there I would love if they allocate for us an apartment on the very top floor as the view must be fantastic up there. We had a great time. Charles and Anthony
Response from Property: Thank you, Charles and Anthony, for your wonderful review! We're delighted to hear that you had a great stay at Q Square Supercity in Brighton and that our team was able to accommodate all your requests. It's fantastic to know that you found the apartment spotless and that our housekeeping team is making such a positive impact. We appreciate your kind words about our reception staff as well. We’re glad you enjoyed the location and the view from your balcony. We’ve noted your suggestion about the teapot—it's small details like this that help us improve our guests' experience. Next time you visit, we’ll do our best to arrange an apartment on the top floor so you can enjoy that fantastic view. Looking forward to welcoming you back soon! Best regards, Ryan
julesywoolsy
Stayed in Jul 2024
Couples
2.0/5
Posted on Jul 7, 2024
To begin with the studio apartment was perfect,spotless with everything we needed HOWEVER,what was not exposed on booking is the construction work taking place right outside the front of the building. This (I found out)has been going on for six months yet,they choose not to expose this( obviously, as they wouldn’t sell some of the rooms) We were woken at 6.40am every morning on our mini break! The manager offered a different room ,also at the front of the building( how does this help?) She also advised’ We can’t help traffic noise’ This is absolutely NOT ‘traffic noise’ This is planned construction work!! Work, as previously stated they are choosing NOT to expose or reflect in their pricing( these studios are not cheap) We were only at the Aparthotel three nights and lost a morning of our mini break to arguing with the manager. FURTHER- I have a medical condition. I can manage this condition myself with no need for special access to rooms,aids or adaptations but ,what I do need ,is rest and I have to ‘pace’( auto immune deceased called Axal spa) I have returned home extremely unwell having gone into ‘flare’ I did not get the sleep or rest I needed and found this trip actually very stressful and upsetting having looked forward to a few days away. This break was not the relaxing retreat we where looking for nor peaceful ! If you are away on a work trip ,getting up early, then this will not be an issue. If you are looking for a relaxing break and you have a studio or room at the front of the building you will not have any peace. This work starts very early and continues on and off all day and into the late evening. Eventually, we where offered a £100 deducted from the bill ( this was passed onto us by the receptionist ,not the manager) I do not feel this in anyway reflects the upset and subsequent ill health this has caused me. I am currently off work now ,until this flare and fatigue subsides ( I was under control with my decease at the start of the trip) Footnote- The apartments are within close distance to beach and shops POSITIVE POINT-I would like to add, the receptionist Ryan, is an absolute asset to this establishment.Kind, empathic and nothing is ever too much trouble for him. The most polite,engaging, courteous guy. Bravo Ryan !
Response from Property: Hello Jules, Thank you for sharing your feedback. We are truly sorry to hear about the disruptions and inconvenience you experienced during your stay. We understand how construction noise can significantly impact a restful vacation, and we apologize for not providing this information beforehand. We strive to maintain transparency, and we regret that this was not reflected during your booking process. Your comments regarding the construction noise and its effect on your health are taken seriously, and we will work on improving our communication and pricing policies to better reflect ongoing conditions. We apologize the offer of two other rooms and the option to cancel without penalty were inadequate. Your health and comfort are our top priorities, and we regret that we did not meet your expectations. The partial refund offered was intended as a gesture of goodwill, and we apologize if it did not adequately address your concerns. On a positive note, we are pleased to hear that you found the apartment spotless and well-equipped, and that Ryan provided exceptional service. Your feedback is invaluable, and we will use it to make necessary improvements. Thank you for bringing these issues to our attention. Best Regards, Ryan
Sudhirg0411
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 28, 2024
Nice apartment in the middle of a bustling area. Only 5 mins walk to the beach. The apartment given to us is well maintained, clean and spacious. Highlight is the big terrace with sea view. Nice reception area and the staff is very welcoming. Check-in and check out process was quick and easy. Number of restaurants and shops nearby.
Response from Property: Hello Sudhirg, Thank you for your wonderful review! We're delighted to hear you enjoyed your stay and appreciated our convenient location, just a short walk from the beach. It's great to know that you found the apartment well-maintained, clean, and spacious, and that you loved the big terrace with a sea view. We're also pleased that you had a positive experience with our reception area and welcoming staff, as well as the quick and easy check-in and check-out process. The nearby restaurants and shops certainly add to the convenience, and we're glad you enjoyed them. We hope to welcome you back soon! Kindest Regards, Ryan
Trotsee
Stayed in Jun 2024
Solo travelers
5.0/5
Outstanding
Posted on Jun 22, 2024
Unlike other choices in the area, this is not on the beach & more in the city. That being said, it feels brand new & my studio had a little terrace & I could still see the water from the 2nd floor. The kitchen was fully equipped. The bathroom was big (lights turn on automatically when you get in) and the bedroom can make you feel at home. I also liked how it came stocked with washer/dryer combo (which was hard to use and it took me awhile to find instructions online). I wasn’t sure how to work the AC (although thrrr is a climate control) so I used the ceiling fan and that was fine for me. I recommend this place if you are looking for more corporate style housing or if you need modern amenities. I will def stay here again!
Response from Property: Hi Tortsee, Thank you for your detailed and thoughtful review! We're glad to hear you enjoyed your stay and appreciated our modern amenities, even though we're located more in the city than on the beach. It's great to know you enjoyed the studio with its terrace and water view, as well as the fully equipped kitchen and spacious bathroom. We apologize for any inconvenience with the washer/dryer combo and the AC. Your feedback is valuable, and we'll work on providing clearer instructions for future guests. Thank you for recommending us, and we look forward to welcoming you back on your next visit! Kindest Regards, Ryan
Anita J
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 14, 2024
This apartment hotel I can highly recommend. Perfect location. Bright interior. Comfortable beds. Fully equipped kitchen. Friendly staff. We stayed on the 4th floor with seaview, perect. We will surely stay here next time we visit Brighton.
Response from Property: Hello Anita, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's great to know that you appreciated our perfect location, bright interior, and comfortable beds. We're glad the fully equipped kitchen and friendly staff met your expectations. The seaview from the 4th floor is indeed special, and we're delighted you enjoyed it. We look forward to welcoming you back on your next visit to Brighton! Best Regards, Ryan
richardw12
Stayed in Apr 2024
Solo travelers
5.0/5
Outstanding
Posted on Apr 22, 2024
This was a last minute booking but no problem, process was very smooth. Room had a king size bed, very comfortable and a lovely ensuite shower room. Shower was drenched style and excellent pressure. Shampoo and shower gel provided. Everything was very clean. There’s also a small kitchen area with utensils for cooking and eating. Two small bottles of water and a small bottle of milk in the fridge . No breakfast provided on site but there are plenty of cafes in the area as it is so central. Staff were all very friendly and helpful, would definitely recommend.
Response from Property: Hello Richard, Thank you for taking the time to share a review on Tripadvisor. We're delighted to see that you enjoyed your stay and enjoyed our suite amenities. We hope to welcome you back in future! Best regards, Stephen
Emma496
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 25, 2024
This was a very good little find it is tucked away off of the main shopping part of Brighton top of a hill so be warned. We had a studio apartment really lovely cosy quiet lush bed and spotless Only issue is parking we had to pay £34 for 24 hours that brought total for stay over £200 a night so would look for somewhere with parking next time
Guest User
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
This is such a fabulous place. It’s super modern, clean, high quality accommodation and a comfy bed. All the mod cons and a well equipped kitchen. The staff were great and we could check our bags in as we’d arrived before the room was ready. It’s situated in the heart of Brighton so extremely convenient. Would return without a hesitation.
Response from Property: Hello Caroline, Thanks so much for taking the time to leave a review. We’re so glad to hear you enjoyed your stay with us and we’d love to welcome you back soon again! Best regards, Stephen