B&B Hotel Brussels Centre Louise Reviews

Response from Property: Dear Guest,Thank you for the great review of our hotel! It's great to know the easy access and affordability of our parking facilities met your expectations. We're also thrilled to hear that our location contributed positively to your stay and hope to see you again very soon.Sincerely,Laurence, Shift Leader

Response from Property: Dear guest,First of all, we would like to thank you for taking the time to share your impressions of your stay with us. We are delighted to hear that you enjoyed the warm welcome from our staff and the environment of our establishment.However, we are very sorry to hear that you experienced several inconveniences during your stay. We understand that noise from streetcars and doors can be disruptive, and we apologize for any inconvenience caused. We will be looking into ways of improving the soundproofing of our rooms to ensure that our guests are as comfortable as possible.Regarding the hot water in your room, we are sorry to hear that you have experienced this problem. It is unacceptable that our team did not react promptly to your request, and we will be stepping up our monitoring of technical interventions to prevent this from happening again. Please be assured that measures have already been taken to check and repair the hot water system.We sincerely hope that you will give us another chance to provide you with a more pleasant experience. Please do not hesitate to contact us directly when you make your next reservation so that we can ensure that your stay lives up to your expectations.Thank you again for your constructive feedback, it helps us to continually improve.Best regards,Laurence, Shift Leader

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. I am quite surprised to see that the size of your room did not meet youe expectations as we make sure the descriptions of the rooms are honest. Regarding the payment method, please rest assured that we accept all types of card. There should have been a misunderstanding at reception.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mathieu Dugardin, Cluster Hotel Manager

Response from Property: Dear Kim,Thank you for sharing your experience and we're sorry to hear about the difficulties you encountered. We fully understand the exceptional and distressing situation you experienced due to the terrorist attack.We would like to apologize for the perceived lack of flexibility on our part regarding your booking. Normally, we make every effort to accommodate our customers in unforeseen situations. However, it appears that there was a misunderstanding or lack of communication in your case.Once again, we are sincerely sorry for the inconvenience you have suffered and hope to regain your trust on a future visit.Yours faithfully,Laurence, Shift Leader