Pik Elegance

My family - parents and grandkids were driving as refugees from Ukrainee to more safer place in Europe. Decided to book two rooms in this hotel on BB basis. Since I work in tourism i mae reservation via my partners - 6 tours srl - the company that i cooperate with for last 10 years. Rooms were booked and paid. When my family arrived they were just given the keys from room and were told that the breakfast will start tomorrow at 7 a.m.. When they came next morning they were told that - THEY HAVE TO PAY the rooms by cash, even though rooms were paid already on BB basis. And also manager said that the rooms were booked without breakfast!!!! i advised him to check the voucher where it's written that the breakfast is included - it was the main reason for this hotel to be booked - to be able to have a breakfast in the morning and continue the trip!!!! Then manager said that their kitchen starts working at noon and that my family should wait till this time if they want to have a breakfast!!!!!! My parents paid once again by cash...... DO NOT reccomend this place to anyone!!!! Once again - they were not on vacation, they were running from war, they PAID both rooms in advance..... and had to pay twice by cash! My partners refunded the money for the hotel, but it's not the way i expected everything to be!!! if my parents, as a refugees haven't had cash.... they had to sleep on street??????