Hemu Surprise Hotel

Hemu Surprise Hotel Reviews

Hemu Surprise Hotel

100 meters east of exit of the exit of the exit of the entrance service area of Hemu Village, Burqin, Xinjiang, ChinaView Hotel Details
Hemu Surprise Hotel
Hemu Surprise HotelHemu Surprise HotelHemu Surprise Hotel
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Hemu Surprise Hotel Guest Reviews

4.6/5
Very Good
3340 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3340)
Positive reviews(3251)
Reviews with photos/video(1263)
Delicious breakfast(322)
Many amenities(157)
Loved the view(145)
Friendly front desk staff(82)
Excellent afternoon tea(69)
Awesome gym(30)
Luxurious(26)
Convenient public transportation(22)
Negative reviews(89)
Chew Mee
Surprise Large Screen Movie Room
Stayed in Sep 2024
Family
14 review
4.5/5
Great
Posted on Sep 24, 2024
小方is very nice and friendly during our check in in the afternoon, the hotel provided us moon cake and drinks. BUT! Other staff are super unfriendly and very rude when we asked for information. Rooms have no aircon and we called to asked for either cooler or a fan, but the staff responded in very rude way through the phone. Fan was delivered but just put outside the room.
Guest User
Surprise Large Screen Movie Room
Stayed in Sep 2024
Couples
2 review
2.2/5
Posted on Sep 19, 2024
Misleading. Listing said “Mountain View” but our room was in the basement with no windows.
Eddy Effendi
Surprise Large Screen Movie Room
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 27, 2024
Very good service from the hotel team, especially Ms Dina the Manager. So kind to bring us to our room. Highly recommended.
Guest User
Loft Suite (2 beds)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Excellent stay with my family and it’s a nice boutique hotel with great assistance by our butler, Xiao Fang.
yenyen khomara
Loft Suite (2 beds)
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jun 22, 2024
Everything is beautiful here. Location is just perfect, just right next to bus transfer area. Our butler,xiao fang is very helpful indeed. She explained everything in detail and very responsive too. Would definitely love to stay here again if i come back here again in near future.
Guest User
Guestroom - Double Occupancy
Stayed in Sep 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 18, 2024
The room is very good, the surrounding environment is also good, and it is very close to the scenic area bus transfer station. The butler service is even better, especially enthusiastic, and they also sent delicious moon cakes during the Mid-Autumn Festival. The exquisite afternoon tea is also good.
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6/16
Guest User
Guestroom (Double Bed)
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The hotel is right at the transfer center, which is the most convenient for tourists with suitcases Environment: The best in Hemu Facilities: Very complete, up to the standard of a high-end business hotel Hygiene: The hotel is relatively new and the hygiene is good Service: Average Special praise to the housekeeper Xiao Fang, who warmly entertained us from the check-in, introduced the use of room equipment, and recommended nearby attractions and restaurants. If you have any questions when staying at the hotel, please find Xiao Fang, a great housekeeper, who gave us a lot of drinks and was warm and thoughtful
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6/9
Response from Property: Dear customer, thank you for taking the time out of your busy schedule to give us a five-star rating. Providing quality services to guests is the service concept of our Superb Hotel. We not only have luggage attendants, but also your caring butlers, who provide you with free drinks. If you need any daily necessities, you can call our private butlers at any time. We will deliver the products to your room as quickly as possible. The hotel can also deliver them to the place where you can watch the sunrise for free. If you need anything, please feel free to trouble our butlers. Our goal is to hope that you who are traveling on the road will feel as warm as home as soon as you arrive at the hotel. Thank you very much for your recognition and praise. I look forward to meeting you again. I wish you all the best! Good mood every day~
Ailisiyuhaidao
Surprise Twin Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Facilities: The hotel facilities are the best in Hemu City. There are washing machines and dryers for washing and wearing clothes at any time. There is also a gym. Hygiene: Very clean, cleaned every day, and the floor heating is very warm. Environment: The hotel has a restaurant, the food is very good, there is a supermarket nearby, and the bus to Xincun and Laocun is right at the door, which is very convenient. Service: The housekeeper Xiaofang's service is warm and professional, very polite, and considerate of the guests everywhere. Please give her a raise! ! I want to see her next time! !
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6/9
Response from Property: Dear customer, thank you for taking the time out of your busy schedule to give us a five-star rating. Providing quality services to guests is the service concept of our Superb Hotel. We not only have luggage attendants, but also your caring butlers, who provide you with free drinks. If you need any daily necessities, you can call our private butlers at any time. We will deliver the products to your room as quickly as possible. The hotel can also deliver them to the place where you can watch the sunrise for free. If you need anything, just call our butlers. Our goal is to hope that you who are traveling can feel the warmth of home as soon as you arrive at the hotel. Thank you very much for your recognition and praise. I look forward to meeting you again. I wish you all the best! Good mood every day~
zwx920365607
Surprise Large Screen Movie Room
Stayed in Oct 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The hotel is right at the tourist service center. It takes only 2 or 3 minutes to get there by bus. It is very convenient. The housekeeper Xiao Fang warmly welcomed us to check in and sent us a lot of precautions and tour routes. It is very reliable! After playing for an afternoon, you can go back to the hotel to rest and have afternoon tea. It is very comfortable. When it is cold, the room has floor heating, so you don’t have to worry about the cold. To watch the sunrise the next day, you can make an appointment with the hotel and it will be delivered to the bottom of the observation deck for free. The breakfast is also very rich and I am very happy to eat it! In short, I highly recommend staying in this hotel when you come to Hemu~
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6/9
Response from Property: Hello, dear lady! Thank you for your affirmation and praise of our hotel environment and service. Your satisfaction is our greatest honor! As a five-star hotel in the entire Hemu area, the Super Ruisi Hotel is equipped with a laundry room and a gym. The hotel advocates healthy living and guests can go to the gym to relax for free. It provides a variety of equipment and equipment to meet the needs of guests for aerobic exercise, strength training and other sports. The hotel is also equipped with a laundry room, which guests can use for free. The hotel has a large parking lot. The hotel has spacious and comfortable rooms, complete facilities, first-class service, and provides a home-like accommodation experience. We will work harder to continuously improve the quality of service and provide you with a more comfortable and convenient accommodation experience! Looking forward to seeing you again
Guest User
Surprise Twin Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The hotel's facilities are very complete, and the service is very good, especially the hotel housekeeper Xiao Fang, who is considerate and thoughtful. She explained the itinerary to us and gave us various recommendations. However, the only shortcoming is the hotel breakfast, which is almost always lukewarm. I asked a lady who cooked rice noodles in the restaurant to help me heat it up in the microwave, but she said there was no microwave. Later, I asked a girl in white work clothes in the restaurant, and she enthusiastically helped me heat up the food and asked if the food temperature was ok. It was really thoughtful. Just for Xiao Fang, that unknown girl, I will choose this place next time I come to Hemu.
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6/9
Guest User
Loft Suite (2 beds)
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 11, 2024
Hemu is beautiful and quiet. The hotel is very comfortable, the breakfast is rich and tastes good, the housekeeper Xiao Fang's service is very good, he took the initiative to call to ask if the housekeeper service is needed, sent a lot of drinks, helped to book a car to watch the sunrise, and helped us plan the route. I give a big thumbs up to the housekeeper Xiao Fang👍
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6/9
Guest User
Guestroom - With View (Tatami)
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 11, 2024
Located in Hemu Scenic Area, the transfer center is just uphill; From facilities to services to location, it should be the best hotel in Kanas. We just arrived at the hotel that night, and the housekeeper Xiao Fang entertained us very warmly. He explained the route of Hemu Scenic Area, as well as check-in and play arrangements, etc. The hotel can send you there for free the next day! Climb the platform to watch the sunrise (very good for our tight schedule!) It’s a pity that I didn’t catch up with breakfast when I came back. The room is first-class in terms of equipment, supporting services and features. The most important thing is the service. My girlfriend ran out of makeup remover cotton, and the housekeeper delivered it within 10 minutes. I really like it!
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6/9
Response from Property: Hello, dear lady! Thank you for your affirmation and praise of our hotel environment and service. Your satisfaction is our greatest honor! As a five-star hotel in the entire Hemu area, the Super Ruisi Hotel is equipped with a laundry room and a gym. The hotel advocates healthy living and guests can go to the gym to relax for free. It provides a variety of equipment and equipment to meet the needs of guests for aerobic exercise, strength training and other sports. The hotel is also equipped with a laundry room, which guests can use for free. The hotel has a large parking lot. The hotel has spacious and comfortable rooms, complete facilities, first-class service, and provides a home-like accommodation experience. We will work harder to continuously improve the quality of service and provide you with a more comfortable and convenient accommodation experience! Looking forward to seeing you again
Leo1979
Surprise Large Screen Movie Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The room has two floors, dry and wet separation, and floor heating. It's really nice to have such a hotel in Hemu. The housekeeper Xiao Fang is enthusiastic and helped to book a car to watch the sunrise. He also gave drinks. Great, Hemu is beautiful
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6/9
Guest User
Guestroom (Double Bed)
Stayed in Oct 2024
Family
21 review
5.0/5
Outstanding
Posted on Oct 10, 2024
The room was very comfortable and we were upgraded. Thanks to the housekeeper Xiao Fang for the excellent service. The breakfast was also very good. I was very satisfied. I would like to stay here again next time I come to Hemu. Hemu Transfer Center-Hotel Pickup: Very good Exquisite Afternoon Tea: Very good Butler Luggage Handling: Very good
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6/8
Jianshu
Surprise Large Screen Movie Room
Stayed in Oct 2024
Family
22 review
5.0/5
Outstanding
Posted on Oct 10, 2024
We think it is the only luxury hotel in Hemu. The hotel is pristine outside, clean and tidy inside, free afternoon tea, and excellent location. You can take pictures of the fire clouds of Yunxiao Peak. It's great! The hotel provides exclusive butler follow-up service, which is warm and thoughtful, and the itinerary suggestions are accurate and effective😊
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6/9