Hoshikage Ryokan

During the Chuseok holiday, I booked Hoshikage Ryokan at a price higher than a 5-star hotel and came here with high expectations. However, I was disappointed from the moment I first met the front desk at the hotel. Three groups came in a few minutes apart, and they greeted the guests without any rules or order. When I said I arrived first, they told me to figure out the order among the guests;;; Then they gave us our room last. The group before us even upgraded their room, but they didn't even apologize to us and just greeted us with a sullen expression until the end. At this price, there weren't many rooms, so it wasn't crowded, but I was really disappointed that they could treat guests this well. I didn't expect great treatment, but I never thought I would be ignored and treated this badly. I was satisfied with the welcome tea, the room condition, the jacuzzi, the dinner, and the breakfast, but the only thing I remember is the rudeness of the female employee at the front desk.

Best service~~~It was a clean and well prepared ryokan. Each and every staff member was so kind and nice. There's no need to say anything about the taste of the food, it's the best^^

It was a satisfying trip for the whole family. The 6-person room was smaller than expected, but I was very satisfied with the space connected to the outdoors and the large hinoki table. The meal was very good and I enjoyed it.