Top rated hotels in Cairns

Comfort Inn Cairns City
3.7/592 Reviews
Cairns City
I really loved this motel as it was very Quiet during the day and night, even though they were full with guests. The motel was very, very clean, the beds were very comfortable and there was enough room for my two young children to play. The staff at reception were so friendly and helpful in arranging a ground floor unit for me. I have noticed that many hotels in Cairns are not staffed since Covid and it was so wonderful to have friendly staff available at reception and answering phones. Thanks for a wonderful stay. I will be back.
The Benson Hotel
4.1/587 Reviews
Cairns City
Good location, and only a short walk from shops, bars, restaurants and the reef cruise terminal. Large rooms with all things you would need for a short stay although the room we stayed in was dated. I believe there is a room modernisation programme on the go. Quite noisy at night, not sure if it was coming from the hotel bar area on floor 3 or from a nearby establishment. Our room was on floor 10 and even with the balcony door closed it still kept us awake. Staff were pleasant and helpful and rooms serviced daily. We booked this hotel in July 2022 with breakfast included. It came as a surprise to us when we took breakfast on the first day that we only had limited choice from the menu. All other items including larger breakfast items, juice and coffee were charged extra. Due to time limitations on the first day we left it till later to complain. Reception explained that there had been a change of management and had discontinued the buffet breakfast in favour of an al a carte one. They phoned the restaurant and authorised full breakfast free of charge for us. As we had paid cash for extras the previous day, this was now lost. We always check booking.com and trip advisor reviews before making reservations. My advice would be to ignore those prior to July 2022 and especially ones that mention breakfast.

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