To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(134)
Positive reviews(32)
Reviews with photos/video(8)
Great service(13)
Awesome stay(8)
Awesome rooms(7)
Near shopping area(5)
Convenient location(5)
Loved the view(3)
Negative reviews(2)
Guest User
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 4, 2025
TThe hotel boasts fantastic amenities. I’m particularly fond of the bed and pillows; I’d love to stay here indefinitely. The customer service is equally impressive. I’m grateful for the recommendations from Matthew and Peter regarding activities in Cairns.
William
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Jun 2024
Couples
2 review
3.7/5
Posted on Sep 1, 2024
We had a 3 days stay at this hotel. Overall not too bad in terms of cleanliness and location. The casino was not crowded and there was a limited table game.
Vilimaina Pepena
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Feb 2024
Couples
56 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Super comfy spacious room & friendly staff easy check in.
Haoming
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Dec 23, 2022
Awesome stays with the fantastic massage SPA bathtub!
Response from Property: Dear Haoming,Thankyou for taking the time to review your stay here with us. We are delighted that you enjoyed the luxury of our spa bath! So fantastic arent they!SincerelyWayne ReynoldsGeneral Manager Hotel
Howard
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Jul 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 23, 2022
Fantastic stay. Lovely staff and beautiful room with a wonderful view.
Response from Property: Dear Howard,Thankyou for taking the time to review your stay here with us. We are delighted that you enjoyed your experience and that our staff were a highlight! ThankyouSincerelyWayne ReynoldsGeneral Manager Hotel
Guest User
Junior Two Double Suite with Spa Bath with free self-parking
Stayed in Jan 2025
Family
11 review
4.6/5
Great
Posted on Feb 7, 2025
The location is good, close to the ticket exchange pier, the hotel rooms are spacious, the functional areas of the rooms are well separated, and the family lives comfortably. There is good greenery nearby, you can stroll around after going out to sea, the street view is good, and it is not far from the night market and the aquarium. You can walk directly to
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6/9
Guest User
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Jun 2024
Solo travelers
13 review
4.5/5
Great
Posted on Jul 24, 2024
There is free coffee on the first floor of the hotel. It is very close to the fleet terminal to take a boat to the Great Barrier Reef. It is 6 kilometers away from the airport, which is not far. The room is quite big. There is a convenience store across the street downstairs. Turn right and there is a supermarket Woolworth at an intersection. Going forward is the night market. There are several good steak restaurants around, but remember to make a reservation. The environment is OK, but I think the Pullman International opposite is more beautiful. It gets dark early in winter. Try to return to the hotel before dark. Stay away from indigenous children.
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Guest User
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 5, 2025
It is a five-minute walk from the pier, making it convenient for travel. There are also many choices of food nearby, which is worth recommending.
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Arielpoon
Superior King Room with Spa Bath and City View with free self-parking
Stayed in May 2024
Family
10 review
2.3/5
Posted on Jul 17, 2024
The service of this Pullman hotel is really bad. The check-in person at the front desk was not friendly to Chinese people. Toiletries, tea bags and milk were not replenished. A Little Genius watch was left behind and was not returned (we sent our luggage and went back to pick it up at 2pm. The room should have been cleaned by 2pm). The surrounding area is not very safe because there is a casino downstairs. One night when I came back from shopping in the supermarket, there were some aboriginal teenagers gathered and laughed and cursed the Chinese. I was almost beaten by them. Everyone, please avoid them.
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Guest User
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Aug 2024
Family
7 review
4.2/5
Very Good
Posted on Oct 2, 2024
The room was clean and hygienic. But the street next to the hotel room was too noisy, which really affected my rest! I didn't get a good rest for several days!
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Anonymous User
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Jan 2024
Travel with friends
5 review
4.5/5
Great
Posted on Mar 18, 2024
The location of the hotel is very good and the environment is also very good. There is an entertainment city downstairs, which is very convenient.
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Huiyaohuxidemao
Deluxe King Room Park View Single Spa with free self-parking
Stayed in May 2024
Family
22 review
4.5/5
Great
Posted on Jun 23, 2024
Very rich breakfast
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Kuxialiulangyan
Superior Twin Room with Spa Bath and City View with free self-parking
Stayed in Jun 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The hotel is right on the beach, super convenient, and the concierge service at the front desk is friendly ❤️
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Guest User
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Nov 2023
Family
36 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The hotel is in an excellent location, a five-minute walk from the seaport. There are many restaurants nearby. The hotel's breakfast is exquisite and delicious, and you can pay with UnionPay. It's clean and hygienic, the gym is good, and the hotel can book travel packages.
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shrek824
Superior King Room with Spa Bath and City View with free self-parking
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The breakfast is very rich and the service is very user-friendly