Hotels in Cairns

"I had such a great experience staying at this hotel. From the moment I arrived, the staff were welcoming and ready to help. The room was clean, comfortable, and well-equipped with everything I needed. The location was perfect—close to many restaurants, and beach yet quiet enough to relax. I would definitely stay here again and recommend it to anyone looking for a comfortable and enjoyable stay."

"The location is excellent, right downstairs from the night market. The port and city center are both conveniently located. The harbor view was decent, though from Building A, it was slightly obstructed by another building. From the 7th floor, the public pool obscured much of the view. Reviews suggest higher floors offer much better scenery. The city-facing view wasn't anything special. The room was very new but had a distinct smell. I'd recommend opening the window to air it out overnight. The front desk staff, especially one young man, was very enthusiastic and helpful. The room fan can be set to 'low' for less noise."

"Was nervous due to past reviews, but found the reception staff friendly and helpful & the facilities really good. The room was basic but location was walkable and, whilst a little noisy at night sometimes, the other guests were kind and considerate. Would stay again!"

"We had a lovely stay here, close to all the shops and restaurants. All the staff were friendly and very accommodating as we arrived after reception hours and provided us with a way to check in after hours. We stayed for two nights and all aspects were great. Great value for money . :))"

"The location was close to airport and Cairns cbd. Room was clean and bed and sheets were clean. We got Garden view which was on second floor. It was quiet and if you are travelling with big suitcases consider being on first or second floor. Staff were freindly. Pools were clean and great for a family with young kids. Having cafe and playground next to the pool was perfect. Defenitly will consider this place for next trips to Cairns."

"Only lost one point from me, because of the WiFi signal but I can live without I'm just glad I don't have the kids with me. Personally apart from that my stay was flawless. It has the perfect, location, service, security, cleanliness, not overly priced and I've also saved a lot of cigarettes (because I'm too lazy to walk outside to have one). Then there's the bed!! Wow the bed is lovely, on arrival I had things to do but I laid down for a ”little bit” and I woke up at midnight 😬😮😁 I will definitely be returning in the future. ."

"Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more."

"Such a good and convenient place with good prices. The swimming pool is warm, and the staff are so friendly."

"We stayed in an executive room on the eighth (of nine) floors in mid-July.  The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.  The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.  The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.  Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.  The balcony was very nice and the wicker furniture comfortable."

"The hotel was under reparation/renewal, so we could not use the swimming pool and not so good to see it, we were informed about it after arrival. The location was pretty good. The guy that storage our luggage was not so friendly and even later I noticed that he wrote the paper with the luggage number on the back bag, giving me as a gift a souvenir signature on it, which I did not noticed after be fa away from the hotel. The rest was ok, average."