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5 star

Coral Level at Iberostar Selection Cancún - Adults Only - All Inclusive
4.5/5111 Reviews

Coral Level at Iberostar Selection Cancún - Adults Only - All Inclusive

Avenida Kukulkan Cancun|0.69km from Cancun Sign
This resort is average at best. It's beautiful, but the service and experience are so bad that they distract from the enjoyment of the property. The thing that separates 3 and 4 star properties from 5 star is usually the service. Iberostar sorely lacks in that area. I regret booking this property for a birthday celebration. To be fair, there are two pros: the food was very good and the commons areas were clean and well-maintained. The cons go on and on: -From the time I booked til the day we left, there was CONSTANT misinformation and miscommunication. From ground transportation to reservation confirmations to check out processes, nobody gave me clear, consistent guidance on anything. This is obviously frustrating and makes everything tedious. -They have an app that is completely useless. It doesn't work correctly and has wrong information. Don't bother with it. -The phone in the room didn't work correctly so getting the concierge on the phone was a constant hassle. -They don't treat all guests the same. We booked 5 nights at the Coral Level in one of their better suites. For some reason, I wasn't given a welcome drink (I saw others receiving them on another day) and the little things you expect at a 5 star did not happen. -The room service menu is a complete joke. A resort claiming to be 5 star should have a decent room service menu. This one is truly unacceptable. -I booked this trip as part of a birthday celebration. I advised the team of this FIVE different times via phone, email, and the front desk (x3) before anyone bothered to even acknowledge it. Again, this is not 5 star service. I am extremely dissatisfied with my stay at Coral Level and will never stay at another Iberostar property.
Paradisus Cancún
3.8/5102 Reviews

Paradisus Cancún

Avenida Kukulkan Cancun|2.53km from Cancun Sign
Located in Cancun (Zona Hotelera), Paradisus Cancún – All Inclusive is within a 5-minute drive of Luxury Avenue Shopping Mall and Museo Maya Trailhead. This 4.5-star aparthotel is 2.1 mi (3.4 km) from La Isla Shopping Mall and 2.6 mi (4.2 km) from El Rey Ruins.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. This aparthotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Malva Food Bazar, one of the aparthotel's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 6 bars/lounges.Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this aparthotel consist of a conference center and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 657 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

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Breakfast

Solymar Condos
3/5104 Reviews

Solymar Condos

Zona Hotelera Cancun|1.09km from Cancun Sign
First, it’s important to recognize the property has two sides. One side has hotel rooms managed/cleaned/maintained directly by the hotel itself, the other side is apartments managed/maintained by individual owners. I stayed on the apartment side and it was mostly fine, though absolutely unremarkable. If your staying on the apartment side (e.g. you found the rental on booking, Airbnb or similar), you should pay more attention to the reviews attached to that specific listing. If the owner of your apartment takes care of the place, you’ll be fine. Here’s are the pros and cons for the property itself. Pros - excellent service from beach bar staff - decently strong drinks for 4$ USD each - decent location (right on the beach; but far enough from the party zone at Punta Cancun to get some R&R) - good price Cons - Website advertises a pool bar; but I never saw it open, stocked or staffed - the food is basically a crime against humanity. Chicken and beef were always dry and tragically under seasoned. “Cheese” is the bright orange abomination most Americans call nacho cheese. Tortillas served without a hint of charring/browning. Stale tortilla chips. No beans anywhere. Have literally got better “Mexican” food from Taco Bell. - building is old. Fridge didn’t really ever get cold, hot water never really got hot. Dangerously outdated wiring that requires you to plug 10 different things into a single outlet. - definitely saw a few roaches and ghost ants were everywhere. Not lord of the flies level bad, but they’re present. For context, I saw maybe 2-3 roaches during a week long stay. - weirdly uncomfortable chairs everywhere. Beach/pool loungers were super thin; no padding, with hard plastic bars right where the butt sits. Chairs in the beach bar are wood; also no padding, and awkward design. Not a deal breaker but it doesn’t really make you want to get comfortable and spend a few hrs drinking in a rock hard chair. On the plus side, there was never any competition for a chair. - not many restaurants or other non-resort businesses nearby. Do yourself a favor and go into town for groceries. Otherwise, your only other option for late night munchies will be the convenience store 5 minute walk up the road. It’s called Oxxo, and it’s basically Mexico’s 7-11 but better because it sells real freshly made food at all hours. - security guards need to chill. After about 10/11, they routinely patrol the property to stare down any guests who happen to be enjoying a cool night in refreshing sea breeze. In short, if your favorite bar back home has a sports theme, a crowd of regulars, or is a hole in the wall, you’ll be perfectly happy here. However, if you’re the type of person who only eats out at restaurants with waiters, you might want to stop being so cheap and spend a little more money. For this price, you’re just not going to get a luxury experience. However, this is Mexico. When you have a good drink, a great view in a safe area and are surrounded by peop
Emporio Cancun - Optional All Inclusive
4/541 Reviews

Emporio Cancun - Optional All Inclusive

Avenida Kukulkan Cancun|1.16km from Cancun Sign
We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

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Top rated hotels in Cancun

Searching for hotels near Cancun Sign? Compare room rates and reviews to find your ideal stay.
GR Caribe Deluxe All Inclusive
3.9/5104 Reviews
Zona Hotelera
The location of the hotel map is wrong. If you take a taxi to see Google Maps, this low-level error should not be. In addition, Ctrip specials only include one person with meals, an additional person, the hotel charges an extra 146 US dollars
Emporio Cancun - Optional All Inclusive
4/541 Reviews
Avenida Kukulkan
We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.
Grand Oasis Cancun - All Inclusive
3.5/547 Reviews
Avenida Kukulkan
I had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.
Bsea Cancun Plaza Hotel
3.5/5107 Reviews
Zona Hotelera
I booked this hotel room on Hot Wire. I recognized the hotel picture from a previous search on a different site. I believe the other site had it listed for $96/night, but on Hot Wire I paid $65/night, for 5 nights. In addition to the hotel cost I paid $15 in taxes. I was super excited about the deal I got. Well, was I surprised when I got there. The amenities list on Hot Wire included Wi-Fi, but the room was not equipped with Wi-Fi. However, there was Wi-Fi in the common areas i.e., the pool area and an area they call El Jardin (the garden). Hot Wire never said the room includes Wi-Fi, but it would have been nice to know upfront. I believe it was neglectful on their part. I needed to be connected for work on a couple of days. If I would have known I wasn't getting access to Wi-Fi in my room I would have not booked a room elsewhere. Luckily for me Dolores, who appeared to be the reservations/reception manager put me in a room that would most likely get a Wi-Fi signal, and it did. I was placed in room 3104 and was able to connect to the pool area Wi-Fi from my room, most of the time. Thank goodness for Dolores. When I read the reviews on Tripadvisor I called in advance to voice my concerns about the Wi-Fi. (Thanks to all of you who mentioned that in your reviews.) It was imperative that I have a Wi-Fi connection. She said she would take care of it and she did. Thanks Dolores and Crew. Dolores and her team were kind, professional, friendly and knowledgeable. I did have a problem with the AC - it was too noisy. Also, there was a leak coming from one of the light fixtures in the bathroom (pics). I called the reception desk and they came in a matter of minutes. Honestly, it was less than 5 minutes for both instances. The customer service was phenomenal. Unfortunately, the rooms were not. My room was a standard room. I got what I paid for. It had everything I needed; clean room, fridge, AC, clean towels and linens every day, great pool and beach view and a great attentive staff. My only disappointment was the Wi-Fi, oh and did I mention I had no TV. Now, I don't go on vacation to watch TV, but on this particular trip it would have been nice to have the option, due to all the rain. It rained practically everyday thanks to hurricane Agatha. TV was another amenity Hot Wire had listed. NOT TRUE.. And it wasn't due to the weather. You see, I met a lovely couple at the Hotel and they had great internet and TV connection. Their room was equipped with a working TV and a modem/router, which both worked so that got me thinking, 'WTF is going on?' I thought about the reviews I read on Tripadvisor and Google and I couldn't understand why they were at both ends of the spectrum and I started to ask around and found out why. The building itself is composed of 4 other ”administrations” as per the staff. Some rooms have been upgraded and modernized while others have been left in their original state with a few minor upgrades,
Iberostar Selection Cancun
3.9/5105 Reviews
Avenida Kukulkan
We stayed in the garden villa which also has a bit of ocean view for four days. The location is great, beach and pools are great too, buffet is a meh, so remember to book one of the restaurants as soon as you can as the quality of the food is much better. Overall a great place with an attractive price.
Crown Paradise Club Cancun - All Inclusive
3.6/5107 Reviews
Zona Hotelera
The service was great. Everyone was friendly and willing to accommodate. Ali and Ferdy, both waiters, gave us great service. The food at the restaurants is much betterthan the buffet. Drinks at all the bars were good with a variety of drinks to choose from. It s kid friendly and we had an awesome time. Although clean, the hotel is outdated,but you get what you pay for.

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