Hotels Near Easternmost point of mainland Mexico in Cancun

I can't say enough good things about this hotel, I just had the best time here. I do want to say that I am absolutely not a resort person who goes to an all-inclusive and spends all their time in the resort, doing the resort activities and hanging out by the beach all day. I spent a total of 8 days at this resort and half of those I was out the entire day. The 4 days I did spend at the resort I mostly just hung out on my balcony (which was FANTASTIC) reading. I didn't do any resort activities, I didn't listen to any of the evening entertainment, etc. I did eat at the restaurants, which were all very very good. I did seriously enjoy my balcony, which was one of the ocean view balconies that has 2 loungers instead of a chair and a hammock (I would not have enjoyed the hammock, so this turned out great for me). I also ordered room service multiple times, which sometimes took a little while and once they messed up my order, but the food was very good, and hot, and you could order it even late at night which was nice. Service across the property was great, everyone was extremely friendly, and I needed help a couple of times with random stuff and they bent over backwards to help me out. Couldn't have asked for better service. The location is great, very walkable to restaurants and stuff, and the property is really very nice. Overall I had a great time and I would happily stay here again.

As soon as we arrived and waited in line for almost an hour to check in I was told that the swim-up room I had reserved and already paid for was not available due to the fact that they were doing maintenance on the pools. I told them that if I had been informed of this before I flew down here I would have canceled the trip. The front desk clerk apologized for any inconvenience and told me he would have a bottle of wine delivered to my room. I told him that a bottle of wine does not make up for the difference in the price of the room I reserved and one of their regular rooms (about $500 difference for the week). We went to the room and they had placed us in a lagoon side room that is right above the main street in Cancun, you can definitely hear the traffic from the room and it had two twin beds rather than a king that we had reserved. Needless to say, this was terribly disappointing. It took another 6 trips to the front desk and moving our belongings three times before we finally were given the room we had already paid for. The person who finally helped us get this resolved wasn't a manager or a front desk person, it was one of the bellmen who saw a couple who had been messed around and he decided to help out. So I overpaid them and my travel agency and neither one of them will refund me the difference in the rooms. Oh, did I mention that I have been dealing with Expedia ever since my return home September 25th?

There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.

The rooms are perfect for one or two nights. The beds are comfortable and the staff was helpful. The location is terrible. We spent the night at the hotel to be close to the airport, but to go to the airport you have to go back to the centre of tulum (where the hotel area is), which means that the taxi was much more expensive. Also, the taxi service we were offered at the hotel was 350 mx. when we checked the price of an uber was 63 mx. The breakfast is not spectacular and there are no options.

something terrible I was with my husband for 3 days, unfortunately it was not possible to cancel the booking, air conditioning on the floors does not work the hotel in the lobby looks great if you go to the 1st or 2nd floor it smells so damp that you can't stand the smell, the same smell is in the room . saving on air conditioning they spoiled the whole beautiful hotel as carpets, curtains and furniture dragged with damp.Our first room smelled so bad that it was impossible to sleep in it, on the second day we got a second room with a fridge full of sand and hair, sand in the bathroom, we didn't have any more strength to admonish, we just left the hotel the next morning. If you land in Mexico early in the morning forget you will get a room for 3 even if it's vacant and your status is titanium.At breakfast there were no plates of coffee cups, point 10 they even took water which is insane at these temperatures. very low level of service! ar the hotel really and the rooms are beautiful! It's just a pity that the staff doesn't know how to take care of it! Staff very rude!

The room was clean and the staff service was very good.

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.