Hotels Near Kilometro 0 Park in Cancun

The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.

First time staying at this property. I must say I was surprised how close was to different places. First, at front desk employees were friendly, knowledgeable and attentive. Employees cleaning the rooms as always working hard and always willing to help. Room was clean and did not have any problems. Close to hotel you can walk to Plaza de las Americas and opposite way go to Costco. Past la Plaza there is a view of lagoon where you can run/ walk and get some exercise early in the morning. At lobby you can talk to a lady about any tours. They have tons of places to go. If you want to go into town, you can get a taxi which is more expensive. If you feel adventurous, you can take a local bus which it would cost 10 pesos vs 300 in taxi. Another way is UBER which I took many times. Overall, a great experience being at this hotel. I walked and run around this property so I learned about restaurants and things to see and do, e-mail me for any questions. Otherwise, enjoy your time in beau Cancún.

A very good hotel, with excellent attention and service at the reception, breakfast that includes quite good, the comfort of the bed the best, as well as the cleanliness and spaciousness of the room, and with many gastronomic options in the afternoon and evening , a very good option to spend your vacation or one on a low budget.

This hotel met and went above what we expected to receive. The service we received throughout our 5 days (girls trip) was great. We even splurged for 2 private cabanas and our attendant ALEJANDRA SOTO was incredible. She was short staffed and we still received excellent service from her. We got the all-inclusive (worth it) Food was good, a nice variety and the drinks were also good. The beach was amazing and the bed is one of the most comfortable ones I’ve ever had in a hotel. The only negative I have is the check in and check out takes forever. They have to find a more efficient way to do that. The people up there also have bad attitudes for no reason. Other than that the hotel and the rest of the staff was great. Would definitely go back there.

There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.

From first glance the place looks nice and the rooms had very large incredibly comfortable bed, this is where the positive feedback ends unfortunately. Let me begin with the towels. After coming out of the shower I opened up what appeared to be a clean folded towel and low a behold a large brown skid mark or blood stain the size of an average sized forearm was on it. I complained at reception and asked for a new towel but nobody apologised or offered to take away the old towel from our room which seemed a bit odd. Secondly I was over charged on a taxi ride to town and discovered this after paying the driver cash and noticing the driver enter the hotel to hand over commission to the receptionist after they both thought I left in the lift to my room. After I got into the lift I immediately forgot to ask the receptionist for a plate and fork and witnessed this very popular “tourist taxi hustle” which I’ve had enough of duration my stay in Mexico. Secondly the hotel food was on the same par as economy class on board food 15 years ago. The rooms don’t have robes or slippers either and the floors are made of wood so the comfort level lacks a little bit for the price. The flies and mosquitoes were throughout the entire hotel and this began to be very annoying especially when trying to relax in any location throughout the hotel. The cleanliness of the place is below average and this is the finally key point for us. Luckily we only stayed for 2 nights due to Kiwi.com not paying Swiss International and we missed our flights. I high recommend not staying here especially if you’re a couple wanting a relaxing escape. It fitted the purpose for 2 nights only! I highly recommend anyone to go stay in Cozumel and hire an AirBnB. We stayed for 5 months and it’s worth every min. We still love Mexico.