To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.2
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All reviews(100)
Positive reviews(16)
Reviews with photos/video(6)
Awesome stay(7)
Awesome rooms(7)
Great location(6)
Negative reviews(1)
Guest User
Standard Double Room
Stayed in Sep 2023
Couples
1 review
4.7/5
Amazing
Posted on Sep 15, 2023
Clean comfortable hotel in a central location, friendly, helpful staff and easy check in and out.
Guest User
Classic Double Room
Stayed in Aug 2023
Couples
17 review
4.7/5
Amazing
Posted on Aug 4, 2023
Lovely hotel.
Staff attentive.
Housekeeping was very try good.
Didn’t try the restaurant or breakfast but smelt good :)
Room had a balcony which was an added bonus
kitty0409
Standard Double Room
Stayed in Apr 2023
Couples
18 review
3.7/5
Posted on Apr 28, 2023
Carcassonne is a castle-city town, the hotel is about 13 min waling distance from the train station.
Room is clean, and comes with a bathtub.
RayRayChan
Standard Double Room
Stayed in Jun 2022
Couples
46 review
2.7/5
Posted on Jun 20, 2022
Staffs are indifference to your needs; the female receptionist don’t even know the local transportation ! the hotel itself is great but the staff seems to not care about you!! the room got good views with good facilities pity they are not employing more friendly staffs.
Guest User
Deluxe Double Room with Terrace and City View
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
It's a great hotel. It has a good location, it's in the middle of the two areas to visit. It has a varied breakfast buffet and it's very good, you come out quite full.
The room they gave us had a view of the castle and a little terrace to relax on, but the cold didn't let us enjoy it. It's very spacious. The only detail is that the pillows are very soft, but otherwise, it's great.
Great service, very attentive. There are staff who knew how to speak Spanish.
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Bendilaohu
Standard Double Room
Stayed in Nov 2024
Couples
211 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel is in a very good location, with a view of the ancient castle. The front desk service is friendly, the room facilities are also OK, and the breakfast is also good. The town is relatively quiet at night. A good travel experience.
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Anonymous User
Classic Double Room
Stayed in Oct 2024
Travel with friends
6 review
3.7/5
Posted on Oct 21, 2024
Good facilities and location, modern furnishings. Not particularly clean though (crumbs and pebbles on the carpet, hair in the bathtub and a towel didn't smell fresh). Reception very friendly, but couldn't help us (it was late at night), but nice at least.
The breakfast, well. Large selection, but not necessarily good French quality, including doughy croissants. It's probably aimed at American tour groups...
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Guest User
Classic Double Room
Stayed in Oct 2024
Solo travelers
11 review
4.0/5
Very Good
Posted on Oct 12, 2024
Excellent hotel right by the bridge to the Carcassonne fortress. The windows overlook the fortress. Large room, bath - not shower, separate toilet. For those who care - no overhead light, only sconces and a floor lamp. A gorgeous varied breakfast with hot, French cheese, jamon, pancakes, etc. In summer, breakfast on the terrace overlooking the castle. The train station is a 20-minute walk, almost always along a pedestrian street.
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Shanghaitieyu
Classic Double Room
Stayed in Sep 2024
Couples
20 review
4.7/5
Amazing
Posted on Sep 25, 2024
The cheapest room, the room is relatively small, the service is good, there is no parking lot of its own, you can only park on the street or in the outside agreement parking lot. The location of the hotel is quite good, just a little bit of diagonal walk to the castle. If there are several hotels in the castle, those locations are better.
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Guest User
Superior Triple Room with Garden View
Stayed in Nov 2023
Family
16 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Excellent location, nearby parking, view of the fortress and pedestrian passage across the bridge directly to the fortress
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Koutianyangyu
Deluxe Twin Room, Terrace, City View
Stayed in Apr 2024
Other
50 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Very good! We upgraded to a room with a balcony facing the ancient city. The view was unobstructed, which was great! The breakfast was also very rich.
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Carla
Classic Double Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The hotel is very good, nothing to complain about. The problem was the reservation, which had not been confirmed until leaving the hotel.
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Purfish
Standard Double Room
Stayed in Mar 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 17, 2023
Very good stay experience, the front desk guy and girl are very nice, the hotel is located about 9 minutes walk from Carcassone train station, not far away, you can see the castle when you stay in the hotel, and it is also close to the castle. The price is also moderate. It is a good choice, but there are not many places to eat nearby, and you need to walk a few minutes to find a restaurant, but the hotel food is good.
Hygiene: Very good
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Guest User
Stayed in Aug 2022
Couples
10 review
5.0/5
Outstanding
Posted on Aug 13, 2022
A great hotel with fantastic views of Carcassonne. Garden, outdoor terrace and very large rooms. All rooms with coffee machine. Free parking in the area. A highly recommended four star
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Arnau Pujol
Classic Room
Stayed in Jan 2022
Couples
1 review
4.7/5
Amazing
Posted on Jan 18, 2022
Very good hotel, great location with views of the castle and free parking nearby, very correct rooms. Breakfast a bit expensive (€15 per person)