Best Hotels near Castle Rushen, Castletown

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

It is worth mentioning that the beef burger in this hotel restaurant is exceptionally delicious. The location of the hotel is not bad, there are many places to go to the pier to transfer. There is also the front desk is very warm.

The location is good but the staff is difficult to reach. The heater doesn't work well

The hotel is within easy walking distance of the Manx Electric Railway but a long way from the town centre. There is however a frequent bus service. Our room was on the small side but had everything you would want and was attractively decorated. No sea view as is the case with most of these Victorian seafront hotels as they have only limited frontage; some rooms have side sea view. The shower had limited pressure (we were on the 5th floor) but was very hot. There was one day when the hotel was cold and in immediate response to complaints the heating was taken off the timer and switched to 24 hours. Our room was serviced daily. The food in the restaurant was invariably excellent. Evening meals are ordered at breakfast which reduces waste and improves quality. It also makes service quicker. All staff were friendly and professional - they clearly wanted everyone to have a good time. Reception is not always manned but inquiries can usually be dealt with in the bar next door. This hotel would be a struggle for anyone disabled. There are no ground floor rooms and the single lift stops between floors so that you have to go up or down a few stairs to get to your room, also negotiating 2 heavy fire doors. We would be happy to use the Hydro again.

Wow, what can I say! We managed to book the Hotel Halvard last minute after being really disappointed with the state of one of the large neighbouring hotels that we had originally booked for a four night stay. On arriving at Hotel Halvard, we were greeted by a very warm welcome from Lucas, who made us feel so at ease after a rather stressful arrival to the island. As the booking was so last minute we only booked for the one night. As the hotel was so amazing, the following morning, we spoke to Pete on reception, who went above and beyond to arrange another room for us due to the room we were in being fully booked. Pete gave us a fantastic price deal on the room, which included breakfast, and we were really, really lucky that they had availability. The rooms are really out of this world! Such high quality, large, spacious rooms which are immaculately cleaned throughout. Stunning views overlooking the promenade. Complimentary soft drinks and snacks which are restocked daily. It has a fantastic little restaurant that serves a vast range of lovely breakfast items, including continental and cooked breakfasts. The restaurant is also open to the public for delicious evening meals but would highly recommend booking in advance. The hotel is perfectly located along the prom, which is very central to all amenities. We give the hotel a 10/10. It's definitely one of the best on the island, if not the best, but what makes it more special is the staff. Each and every one of them were so friendly and helpful, we felt like we'd known them forever. Nothing was too much trouble and they go out of their way to make sure your stay is the best possible. Definitely give them a call when booking as they offer much better deals than what is available online. Thank you so much Lucas, Pete and all members of staff at Hotel Halvard, we can't wait to return!!