NH Catania Centro

NH Catania Centro Reviews

NH Catania Centro

Piazza Trento, 13, Catania, Sicily, 95129, ItalyView Hotel Details
NH Catania Centro
NH Catania CentroNH Catania CentroNH Catania Centro
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NH Catania Centro Guest Reviews

4.2/5
Very Good
62 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(62)
Positive reviews(11)
Reviews with photos/video(5)
Great location(5)
Negative reviews(3)
BigPhoenix
Standard Room
Stayed in Dec 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Good location, room is clean, staff is helpful and the restaurant and bar of hotel is good
Response from Property: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager
Alain
Standard Room
Stayed in May 2024
Couples
10 review
3.5/5
Posted on Jun 23, 2024
The hotel is well located 20 mins walk from the old town square but next to everything. It is in renovation partially so the gym wasn't open and the lobby is diminished. The breakfast although rich and tasty was not replenished and advertised until 12h on sundays but half empty by 10h so it was such a bummer knowing that we paid extra for that. So all in all feels like a 4 stars but still in progress and for the high price we paid we would have expected more.
Response from Property: Dear Alain,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. I'm regret about the information for breakfast but this information it's well indicated on the welcome card that we gave to you at the check in where are indicated the wi fi user and password too.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador perSimone MessinaGeneral Manager
Guest User
Standard Room
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Good hotel with excellent price
Response from Property: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager
Anonymous User
Superior Double or Twin Room
Stayed in May 2023
Couples
2 review
4.5/5
Great
Posted on Aug 21, 2023
Clean and safe hotel, spacious room with good spread of breakfast. Walking distance to Etnea (shopping belt), with several restaurants in vicinity. Enjoyed our stay there. Appreciate the staff for helping to arrange a room for us where we do not have to change room as we join our tour group that started with a night stay at this hotel.
Guest User
Standard Room
Stayed in Jun 2024
Solo travelers
15 review
2.5/5
Posted on Aug 2, 2024
The quilt is extremely thick! Very uncomfortable! The soundproofing is particularly bad. I can hear others turning on and off the lights! There is also the sound of flushing water! The shower room is extremely small and different from the picture of the room I booked. This is very important to me and makes me very angry. It is not allowed to deceive guests! And the shower gel, shampoo and conditioner all stink! It seems that it has not been replaced or inspected for a long time!
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Response from Property: Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador
Guest User
Standard Room
Stayed in Sep 2024
Travel with friends
34 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Very cost-effective! The breakfast is rich in variety and the rooms are clean and tidy. Check-in is fast and convenient. The reception is warm and comfortable. This is a hotel with a great experience that is trustworthy and worth staying in.
Original TextTranslated by Google
Response from Property: Dear Guest,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager
Guest User
Superior Room
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Good hotel! Good location.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for choosing NH Catania Centro for your stay in Catania and for taking the time to give us such a nice review. I am glad to see that your stay was wonderful and that you liked our product and our service, mainly focused on the guest experience and your satisfaction. It seems that we have a new fan now! We hope to welcome you again soon, Best regards, Anna Guzzetta Quality Ambassador Simone Messina General Manager
Guest User
Standard Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
I was satisfied with the friendly and kind service.
Original TextTranslated by Google
Response from Property: 친애하는 손님,카타니아에 머무르는 동안 NH Catania Centro를 선택해 주시고, 시간을 내어 좋은 피드백을 주셔서 감사합니다.귀하의 숙박이 훌륭했고, 저희 제품과 서비스를 즐기셨다는 사실을 알게 되어 기쁩니다. 저희의 서비스는 주로 손님 경험과 귀하의 만족에 전념합니다.이제 새로운 팬이 생긴 것 같습니다!곧 다시 환영해 주시길 바랍니다.감사합니다.Anna GuzzettaQuality AmbassadorperSimone MessinaGeneral Manager
ChoiMinjee
Standard Room
Stayed in Apr 2024
Business travelers
1 review
2.5/5
Posted on Jun 3, 2024
I don't recommend it for academic purposes. The wifi is too slow and the front desk is too bad. Don't trust the pictures.
Original TextTranslated by Google
Response from Property: Dear Guest, First of all, I would like to take this opportunity to thank you for choosing NH Catania Centro Hotel for your stay in Catania and for taking the time to share your feedback with us. One of our main goals is to provide excellent customer service and we are very sorry about your customer service experience. We are carrying out renovation work and the Wi-Fi network has been updated during your stay and is now at 10 MBps. Your feedback will be taken into account when future corrective actions are taken. We sincerely apologize for not meeting your expectations. We sincerely hope to have a second chance to welcome you to NH Catania Centro Hotel. Best regards, Anna GuettaSimon MessinaGeneral ManagerQuality Ambassador
Guest User
Standard Single
Stayed in Jun 2023
Business travelers
14 review
4.5/5
Great
Posted on Jul 16, 2023
Support for early morning departures.The breakfast was very fulfilling in Italy, which is simple.Recommended because the restaurant area is within walking distance.The room with the bathtub was relaxing.
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Massimo Fiore
Standard Room
Stayed in Feb 2023
Couples
7 review
3.7/5
Posted on Mar 12, 2023
Excellent location, friendly staff, good and very varied breakfast. Room cleaning can be improved
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BeaTi
Standard Single
Stayed in Jul 2022
Family
13 review
5.0/5
Outstanding
Posted on Aug 25, 2022
The hotel environment is very good and the room is very clean Refresh indoor supplies every day, fully equipped Well-known hotel chains in Italy In the city center, connected to the old town It is very convenient to transfer to the bus and subway Very recommended! ! !
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Pleromaa
Standard Single
Stayed in Mar 2022
Travel with friends
42 review
2.0/5
Posted on Apr 25, 2022
The only NH in Italy that displeased me, while this chain is very good. Tired building, home without more, I was badly served because I did not speak Italian, because any Italian who came to ask for something was served immediately. I didn't like it at all. The room had a dark and dirty decor, very tired. No service offered but in addition you had to pay 3€ for a small bottle of water when it is generally offered free of charge. Noisy as the room overlooked the car traffic street. It was too hot at 26 degrees and the thermostat no longer worked. In short, another rotten room that is passed on to the pigeon tourist from abroad. The breakfast was good but not generous, nothing more compared to other NHs, in addition the table service is noisy, tidying up by throwing fork and plate suddenly making unbearable noises, it starts the day badly. The hotel industry in Catania is the worst in all of Sicily, you really have to think about modernizing, changing the staff whose welcome dates from another era.
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6/15