Jl. Cikini Raya No.107 109, Cikini, Kec. Menteng, Kota, Menteng, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10330, IndonesiaView Hotel Details
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Novotel Jakarta Cikini Guest Reviews
4.2/5
Very Good
146 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(146)
Positive reviews(144)
Reviews with photos/video(37)
Awesome stay(39)
Great service(25)
Clean and tidy(24)
Delicious breakfast(10)
Awesome amenities(6)
Negative reviews(2)
Joshua lim0105
Deluxe King Room
Stayed in Oct 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 28, 2024
The hotel is good. Many shops nearby. Aircon is cool enough. Clean.
Response from Property: Dear Mr Joshua Lim,Thank you for your positive review. We are pleased to hear that you enjoyed your stay and found our hotel clean and comfortable. It's great to know that our convenient location contributed to your experience.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Warm regards,Riganda TogatoropGeneral Manager
shinta asmono
Deluxe Twin Room
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Very comfortable bed, nice staff, great breakfast:)
6/10
Response from Property: Dear Ms Shinta Asmono,Thank you for staying with us and taking a moment to share your recent experience.We are happy to hear that you are satisfied with the room, breakfast, and also the services provided by our team.We hope you choose to stay with us again and We look forward to welcoming you back.Best regards,Riganda TagatoropGeneral Manager
Black Humor
Deluxe King Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 20, 2024
Very friendly staff, good location, good facilities, good food, excellent Wi-Fi, very satisfied with everything. Well done
Response from Property: Dear Valued GuestThank you for taking time to share your experience during your stay. We really appreciate and glad to hear that you enjoyed stay with us. It was our great pleasure to assist you during stay for an enjoyable and memorable experience.We look forward to welcoming you again in the future.Best Regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
DanS84
Deluxe King Room
Stayed in Oct 2024
Couples
64 review
1.0/5
Posted on Oct 13, 2024
Very disappointed that the hotel didn’t know that we were checking out a day later. Not only that. They came to to the room as the fire alarm was activated. Both me and my partner were basically naked being looked at by 5 staff members. Highly embarrassing and uncalled for.
Response from Property: Dear valued guest,Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you had during your stay. This is an unexpected situation, and we apologize for the inconvenience caused. This has been done to ensure safety. Thank you for your understanding.Your experience does not reflect our usual standards, and we are truly sorry for the inconvenience and distress it caused.We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Warm regards,Riganda TogatoropGeneral Manager
DanS84
Deluxe King Room
Stayed in Oct 2024
Couples
64 review
5.0/5
Outstanding
Posted on Oct 14, 2024
As I stated in my previous review. It’s a great hotel to stay while in Jakarta
Response from Property: Dear Valued Guest,Dear Valued Guest,Thank you for your continued support and for sharing your positive feedback. We are delighted to know that you consistently enjoy your stays with us. It’s always a pleasure to welcome you, and we’re thrilled to be your preferred choice whenever you're in Jakarta.We look forward to welcome you again soon.Warm regards,Riganda TogatoropGeneral Manager
George Yew
Deluxe Twin Room
Stayed in Jul 2024
Business travelers
8 review
4.7/5
Amazing
Posted on Jul 27, 2024
Good hotel, good food, good service. But not so sound proof, can hear the the doorbell of other rooms
Response from Property: Dear Mr George Yew,Thank you for your positive feedback. We are glad to hear that you enjoyed your stay with us. However, we apologize for the inconvenience caused by the soundproofing issue. We appreciate your feedback and will look into ways to improve this aspect for a more comfortable stay in the future.We hope to welcome you back for an even better experience.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Weijian Ho
Deluxe King Room
Stayed in Nov 2023
Business travelers
26 review
5.0/5
Outstanding
Posted on Dec 9, 2023
Awesome service. Clean and modern looking hotel. Definitely recommend to anyone who is looking to stay in cikini.
Response from Property: Dear Mr/Ms Weijian Ho,Thank you for staying with us and taking a moment to share your recent experience.We are happy to hear that you are satisfied with the services provided by our team.We hope you choose to stay with us again and We look forward to welcoming you back.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
kywl
Deluxe Twin Room
Stayed in Oct 2023
Travel with friends
34 review
4.7/5
Amazing
Posted on Oct 11, 2023
the hotel is new and clean , satisfy the room cleanliness and size . service is great . breakfast have variety choice but not tasty . sausage n ham only have beef but no chicken . there is room massage service in the hotel . outside the road is traffic jam always . in the city town area. there is 24 hours KFC beside the hotel .
Response from Property: Dear Valued Guest,Thank you for taking time to share your experience during your stay. We really appreciate and glad to hear that you enjoyed stay with us. It was our great pleasure to assist you during stay for an enjoyable and memorable experience.We look forward to welcoming you again in the future.Best Regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Anonymous User
Deluxe King Room
Stayed in Nov 2023
Other
30 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Clean,
Comfortable,
Friendly staff
Great view
Near taman ismail marzuki
Response from Property: Dear Valued Guest, Thank you so much for your exceptional review. We are delighted to hear that you enjoyed your stay.We appreciate your kind words and look forward to welcoming you back for another memorable experience.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Travel with Din
Deluxe Twin Room
Stayed in Mar 2024
Business travelers
1 review
4.5/5
Great
Posted on Mar 26, 2024
I am very satisfied with the cleanliness and the overall state of the hotel. Its new, Morden and well managed. I will definitely prefer to stay on my next trip as well. Location is also not bad, its around 2km from the center and Grand Indonesia mall.
Response from Property: Dear Valued Guest, Thank your for taking the time to share your experience during your stay.We are glad that you enjoyed your visit. Your review motivates us to continue providing the best service. and we hope to see you again soon.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Kantawee
Deluxe King Room
Stayed in Sep 2023
Business travelers
1 review
4.5/5
Great
Posted on Sep 11, 2023
The hotel is only 2 minutes walking from Cikini station. However it’s easier and more comfortable to take Bluebird (taxi). I took only 10 minutes from the monas (the national monuments) and 15 minutes from grand Indonesia mall (the famous mall) by taxi.
The room is nice and clean with good scent.
The most impressive thing about the hotel is the staffs!
Every staffs in the hotel are very warm-welcoming and gentle.
I would like to compliment all of them from bell boy, receptionist, concierge and also staffs at breakfast restaurant. I can fell the service-minded from all of them.
Especially Mr. Hilton, Mr. Tr, Mr.Rustam and Mrs. Ajeng, the receptionists, they tried their best to help me with all the requests.
And also there are variety of options for breakfast as in pictures.
I would definitely choose to stay in this hotel again.
6/7
Response from Property: Dear Mr/Ms Kantawee,Thank you for sharing your experience at Novotel Jakarta Cikini.Providing the best service is our priority, and we are delighted to know that you had an enjoyable experience.We look forward to welcoming you back to Novotel Jakarta Cikini.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Naga cac 7
Deluxe King Room
Stayed in Sep 2023
Solo travelers
21 review
4.0/5
Very Good
Posted on Sep 4, 2023
Stayed in Jakarata at this hotel Novotel.Nice and clean hotel.Busy place snd shopping area.
Food many variety found here.Place neat and tidy.
Response from Property: Dear Valued Guest,Thank you for staying with us and taking a moment to share your recent experience.We are happy to hear that you are satisfied with the services provided by our team.We hope you choose to stay with us again and We look forward to welcoming you back.Best regards,Riganda TagatoropGeneral ManagerNovotel Jakarta Cikini
Anonymous User
Deluxe King Room
Stayed in Aug 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 3, 2023
We had a great stay. The breakfast was good. Good location with lots of cafes and restaurants nearby.
Response from Property: Dear Valued Guest, Thank you so much for your exceptional review. We are delighted to hear that you enjoyed your stay.We appreciate your kind words and look forward to welcoming you back for another memorable experience.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Tandika
Junior Suite
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 4, 2024
we stayed at junior suite for two nights, the room are very spacious, very complete amenities, the hotel staff are very friendly and kind, especially Ms. Salsa at the reception, she offered me and also assist me to become member of ALL Accor group, so that i can have early check in on the first day.
the breakfast are delicious, quite various..
and The Hotel location is quute strategic, you can find grocery stores, fnb stores nearby just by walking.
we are satisfied staying at Novotel Cikini Jakarta, hope we can stayed there again someday..
Response from Property: Dear Mr/Ms TandikaThank you for sharing your experience at Novotel Jakarta Cikini.Providing the best service is our priority, and we are delighted to know that you had an enjoyable experience.We look forward to welcoming you back to Novotel Jakarta Cikini.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
Jin Jie
Deluxe King Room
Stayed in Dec 2023
Couples
4 review
4.7/5
Amazing
Posted on Dec 31, 2023
Best hotel around the area with great service and cleanliness. Loved the bed, and the shower. The breakfast has good variety. Location is meh, but near to centre. Grab > Train
Response from Property: Dear Mr/Ms Jin jie ,Thank you for sharing your experience at Novotel Jakarta Cikini.Providing the best service is our priority, and we are delighted to know that you had an enjoyable experience.We look forward to welcoming you back to Novotel Jakarta Cikini.Best regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini