InterContinental Changsha

InterContinental Changsha Reviews

InterContinental Changsha

No.1500 Section 3 of Xiangjiang North Road, Kaifu District, Changsha, Hunan, 410000, ChinaView Hotel Details
InterContinental Changsha
InterContinental ChangshaInterContinental ChangshaInterContinental Changsha
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InterContinental Changsha Guest Reviews

4.8/5
Excellent
5349 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(5349)
Positive reviews(5276)
Reviews with photos/video(1602)
Fantastic river view(587)
Friendly front desk staff(522)
Delicious breakfast(455)
Convenient for shopping(287)
Excellent room layout(71)
Luxurious(43)
Great swimming pool(35)
Negative reviews(73)
Taysia
1 Super King Bed Classic River View
Stayed in Aug 2024
Family
24 review
4.2/5
Very Good
Posted on Oct 6, 2024
Stunning view of the river with spectacular lighting. The room is really big and right. Spacious bathroom. The restaurant on ground floor is really good. We had it for 3 straight nights.
Response from Property: Dear guest, thank you for taking the time to write a review about out hotel and appreciate your comments. It was our pleasure having you with us and thrilled that you enjoyed the environment and the amenities. Our culinary team aims to please our guests and I will let them know about your positive feedback. Looking forward to welcoming you back. Sincerely, Aref Sayegh General Manager
Jimmie d
Xiangjiang River View Twin Beds
Stayed in Oct 2024
Couples
40 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Beautiful hotel , great location and the mall is connected to the hotel so there’s many restaurants available
Response from Property: Dear guest, thank you for taking the time to write a review and choosing our hotel while in Changsha. I am thrilled that hotel location and beautiful river view made your stay enjoyable. Looking forward to welcoming you back when your travel takes you back to Changsha. Sincerely,Aref SayeghGeneral Manager
Guest User
Deluxe Queen Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 25, 2024
This is my first time checking into InterContinental Changsha. First of all, I have to say the experience was amazing. From check-in to the service, was absolutely 5 stars. The front desk was absolutely amazing. The view from the room was great and the size of the room is top notch. I am definitely coming back for future business trips.
Response from Property: Dear guest, thank you for taking the time to write your enjoyable experience in our property. It is a thrill to read how much you enjoyed your stay with us, from the time you check in with the smiling faces, the warm and genuine welcome, the environment, the location, the accommodations until we bid you a fond farewell. We strive every day to ensure we deliver a flawless journey to our guests while anticipating their needs. I am glad we were able to fulfill your expectations. Looking forward to welcoming you back for business soon. Sincerely, Aref Sayegh General Manager
Guest User
Deluxe Queen Room
Stayed in Jul 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 26, 2023
We stayed at the hotel for 3 nights during our first trip to Changsha and the experience was unforgettable. The staff was very friendly and thoughtful. The reception helped us upgrade the room for free. The Concierge Supervisor Nolan Zhou was very helpful and helped us carry the luggage to the room. The cleaning ladies tidied up the room in a meticulous way everyday. The room was very spacious, clean, well-appointed, and equipped with a very large bathroom.
Response from Property: Dear Guest,Thank you for taking the time to write your review and it is a pleasure to read that your experience in our hotel was unforgettable. I am thrilled that our Colleagues' warmth, dedication and friendliness made your stay with us even more enjoyable. I will ensure to thank Nolan and the Room attendants for their hard work and passion for hospitality.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Mauyuen
Deluxe Queen Room
Stayed in Jan 2024
Couples
41 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The whole experience is fantastic since i got free update the room got a supreme river view and super big. I look forward to my next stay in intercontinental changsha next time.
Response from Property: Dear Mauyuen,Thank you for taking the time to write your review.I am thrilled that your experience with us was flawless throughout your stay. Our Colleagues' passion, dedication and genuine care for our guests has been recognized and this is our aim.Looking forward to welcoming you back soon.Sincerely,Aref SayeghGeneral Manager
Benjamin Mitchell William
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on May 5, 2024
Very luxurious hotel. Extensive and high quality breakfast buffet
Response from Property: Dear guest, thank you for taking the time to write your comments about your recent stay in our hotel. I am thrilled that we were able to fulfill your expectations and deliver a personalized and dedicated experience throughout your stay with us. I will let our culinary brigade know that their passion and hard work is appreciated. Looking forward to welcoming you back soon. Sincerely, Aref Sayegh, General Manager
Antony Lim
Deluxe Queen Room
Stayed in Jan 2024
Couples
3 review
4.7/5
Amazing
Posted on Feb 19, 2024
Great services from the hotel staffs, only setback the wifi not so great
Response from Property: Dear Antony Lim,Thank you for taking the time to write your review.I am thrilled that our Colleagues were able to anticipate your needs and show you their genuine care. We are dedicated to deliver a warm, passionate and personalized service. I apologize for your opportunities with our WiFI. We have encountered more demand on our WiFi, thus starting in the beginning of 2024 second quarter an upgrade on our WiFi wiring and signal throughout the rooms and public areas to respond to today's guests' expectations.Looking forward to welcoming you back,Sincerely,Aref SayeghGeneral Manager
Guest User
Xiangjiang River View Twin Beds
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 10, 2023
Excellent
Response from Property: Dear Guest,Thank you for your review and taking the time to share your photos.I am thrilled you enjoyed your flawless experience with me and that our service delivery met your your expectations and fulfilled your needs.Looking forward to welcoming you soon.Sincerely,Aref SayeghGeneral Manager
Zeeinchina
Xiangjiang River View King Bed
Stayed in Dec 2022
Couples
43 review
5.0/5
Outstanding
Posted on Jan 31, 2023
Checked in on Sat 28th before my fiancé to arrange some things like wedding flowers, decorations etc. Katrina at reception was absolutely fantastic. She followed up on the requests I had and verified the Trip.com staff information which was sent earlier. She was extremely friendly, kind, thoughtful, diligent, and professional - a real asset to IHG. She took care of everything. She arranged the decorations to be done after we left for marriage registration so when I got back it would all be ready for my wife. The facilities and service like the 1st floor all day dining restaurant, the Sky27 bar and Intercontinental club on the 27th floor, were wonderful. The Latin band (Cuban / Colombian duo) were magnificent and quite friendly ✊ Breakfast boxes were arranged for our early departure on 31st. The taxi was ordered and promptly arrived ahead of time to collect us. Hotel staff checked if I was an IHG member and applied my discounts where relevant. Breakfast buffet and all day a La carte dining was wonderful. Shopping mall access through the hotel lobby is easily accessible and quite convenient. All in all, it was a marvellous few days at Intercontinental Changsha.
Response from Property: Dear guest, thank you so much for taking the time to provide such a positive review of your recent stay at InterContinental Changsha. We consistently aim to meet and indeed exceed our customers’ expectations, and I am delighted to read that we achieved this during your visit. I am glad that you enjoyed the dining, SKY27 band, Club InterContinental ambience as well as the special decorations. Please rest assured that I will share your kind compliments with my team particularly Katrina. We all look forward to the pleasure of welcoming you back in the not too distant future. Grant Thompson General Manager
Matteo.zheda
Xiangjiang River View King Bed
Stayed in Jun 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jul 18, 2023
Best hotel in Changsha. Great facilities and great service. Rooms are spacious and clean. Breakfast is one of the best I ever had!
Response from Property: Dear Guest,Thank you for taking the time to write your review.I am thrilled that you enjoyed your experience in our hotel in a clean environment. I am happy we were able to deliver a flawless service and that our breakfast fulfilled your expectations. I will let the culinary team know as they are dedicated to provide an array of amazing food every day.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
GurgenA
Xiangjiang River View Twin Beds
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 3, 2023
Everything was good, especially need to underline concierge Jarden Cheng services. He made his best, helped a lot, did everything straight in time, organized better, than we expected, worried about our train schedule even more, than we did:)
Response from Property: Dear guest, thank you for your splendid comment. I am truly glad to learn that you have enjoyed every aspect of your experience and our friendly staff, who really are there to cater for your every need. Please rest assured that I will share your wonderful compliments with the rest of the team, particularly with Jarden, he will be thrilled to hear of his acknowledgement. In the meantime, me and my team here hope to have the pleasure of welcoming you back soon. Aref Sayegh General Manager
Guest User
Xiangjiang River View King Bed
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Best place in Changsha
Response from Property: Dear guest, thank you for taking the time to comment on your recent experience with us. I am glad we were able to fulfill your expectations and thrilled that InterContinental Changsha is the best place for you. We strive every day to ensure we deliver a flawless journey to our guests while anticipating their needs. Looking forward to welcoming you back. Sincerely, Aref Sayegh General Manager
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Solo travelers
5 review
4.5/5
Great
Posted on Apr 8, 2024
very good and warm service
Response from Property: Dear guest, I am thrilled that you had a flawless experience in our hotel and that our Colleagues were able to deliver a true hospitality and anticipate your needs. Looking forward to welcoming you back in Changsha soon. Sincerely, Aref Sayegh General Manager
Anonymous User
Deluxe 2-bed Room
Stayed in Nov 2022
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Very helpful, English speaking staff
Response from Property: Dear guest, thank you so much for your heartwarming feedback. I am pleased to read your comments about our valuable staff, who really are there to cater for your every need. Please rest assured that we will share your kind compliments with the team. We hope to have the pleasure of welcoming you back soon. Grant Thompson General Manager
Mark
Xiangjiang River View King Bed
Stayed in Dec 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jan 21, 2023
Very nice stay at Intercontinental, Ivy at the front desk was extremely polite and took the time at check in/out to make sure no detail was missed. The lobby staff were very helpful with luggage and directions. Housekeeping on floor 25 was a very friendly and helpful lady! Thank you
Response from Property: Dear guest, thanks so much for staying with us and sharing your fabulous feedback. I will definitely share your compliments with my team. Looking forward to welcoming you back soon in the near future. Grant Thompson General Manager