Ramada by Wyndham Changsha Downtown Reviews

Response from Property: Sorry to give you a bad experience! Thank you for sharing your check-in experience with us and giving us valuable opinions and suggestions for our work! The hotel is located in the CBD of Dongtang, about 1.8 kilometres away from Wuyi Square and about 200 metres away from Dongtang Station of Metro Line 3. It is about 500 metres away from Shazitang Station of Metro Line 4. Take a taxi or navigate to search for Changsha Xiaoying Ramada Hotel directly to reach the gate. After your comments were published, our general manager attached great importance to it and immediately arranged to check the front desk monitoring records. From the time you entered the hotel, the front desk girls and boys greeted you and your friends one after another. And said good evening! The employee will check in for you on the same day for less than 2 minutes. There are no unfriendly words or words during the check-in process, which is the normal check-in process. 1. Regarding the certificate registration you mentioned in the comments, we have now conducted targeted training for employees and formulated a registration process! 2. Regarding the hygiene problems you mentioned, we have not received any feedback during your stay and check-out. I hope you can contact our lobby manager to solve any problems during your stay! 3. Regarding the air conditioning problem you mentioned, the weather in Changsha is erratic in March and April every year. The temperature is low and high, and the temperature will be reduced by 15 when it reaches 30. Some people wear short sleeves and some people wear down jackets. This is the case in most hotels in Changsha. There is no way to switch between heating and cooling and air conditioning at will. Our guests come from all directions. Customers have different needs for temperature and different body feelings. Therefore, after considering many parties, only the natural wind is turned on. I apologise to you! We will improve the above three points, regardless of facilities, services and hygiene. We hope to have the opportunity to communicate and communicate with you more and give us more valuable opinions. We will do a good job in every service link and live up to your high expectations for the hotel! Welcome to the hotel again, you will find us different! I wish you a happy life and good luck with your work!抱歉给您不好体验！感谢您与我们分享了您的入住体验感受，并给我们的工作提出宝贵的意见和建议！酒店地处东塘CBD地段，距离五一广场直线距离约1.8公里，距地铁三号线东塘站约200米；距地铁4号线砂子塘站约500米，打车或导航直接搜索长沙潇影华美达酒店即可到达大门口。从您点评发表出来之后，我们总经理非常重视并马上安排查看了前台监控记录，从您进入酒店，前台女孩子和男孩子相继和您及您朋友打了招呼。并说了晚上好！员工当日给您办理入住的过程不到2分钟，办理入住过程中没有任何不友善的话语和词汇，是正常入住流程。1、关于您在点评中所提到的证件登记问题，我们现在已经又对员工做出针对性的培训，制定一套登记流程！2、关于您所提到的卫生问题，我们在您在入住期间及退房时都没有收到反馈，希望您在入住期间有发现任何问题可以随时联系我们的大堂经理为您解决！3、关于您提到的空调问题，每一年的3.4月份长沙的天气都是飘忽不定，温度时低时高，满30立减15。有人穿短袖，有人穿羽绒服，长沙绝大部分酒店都是如此，没办法冷暖空调随意转换，我们的客人来自四面八方，客户对温度的需求不同，体感也会有不同，所以多方考虑下，只开启了自然风，在此向您致歉！以上三点，不管是设施、服务以及卫生，我们都会加以改进，希望有机会与您有更多的沟通和交流，给我们提出更多宝贵意见。我们会细致的做好每一个服务环节不辜负您对酒店寄予的厚望！欢迎您再次来酒店入住，会发现不一样的我们！祝您生活愉快，工作顺心！

Response from Property: Sorry for the inconvenience! There are other office floors in the hotel building that are being renovated. Before the renovation, we informed them that normal rest and sleep at night can be guaranteed within a legal and reasonable time. We apologize again! It is our unshirkable responsibility to provide guests with a wonderful stay experience. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you and look forward to seeing you next time! Wish you: be well!

Response from Property: Thank you for your careful review, you must be a very tasteful person! Ramada Changsha Xiaoying is a hotel famous for its service. Our service is good because we have guests like you paying attention to us at all times. We are committed to providing you with a friendly and thoughtful stay experience. We believe that guests are family, so we will pay special attention to everything during your stay. Care, consideration, care and warmth are the most sincere gifts given to you by Ramada Changsha Xiaoying. Here, we will continue to use We welcome you again with a friendly smile and look forward to seeing you next time! Wish you: be well!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Changsha Xiaoying Ramada Hotel and taking the time to share your stay experience with us. We know that this stay did not meet your expectations. We will definitely give you and all the guests who come to our hotel the most meticulous attention! Let you and our guests truly experience the intimate feeling of "no matter where you go, you will miss this place" during your stay in our hotel, and strive to make every customer have a pleasant stay experience. We will continue to work hard and strive to be better. Welcome to visit us again!

Response from Property: Dear guests, thank you very much for sharing your check-in experience and feelings with us and putting forward valuable comments and suggestions for our work. I'm very sorry that I didn't bring you a satisfactory check-in experience.Regarding the issues mentioned in your comments, we will definitely implement and improve the shortcomings from the details. We hope to have the opportunity to have more communication and exchange with you. We will do a good job in every service carefully and live up to your high expectations for the hotel. I wish you a happy life and a smoot

Response from Property: Thank you for your review. According to the issues mentioned in your review, we are confused.. The hotel has central air conditioning. Of course, our facilities do have room for improvement. We sincerely look forward to seeing you next 谢谢您的点评，根据您点评中提到的问题，我们感到困惑..酒店有中央空调哦，当然啦，我们的设施还有改进的空间，真诚期待您的下次光临！

Response from Property: Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you and look forward to seeing you next time! Wish you well!感谢您的光临，同时也真诚感谢您对我们的喜爱和认可，您记住了在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任，能得到您的赞许我们深感荣幸，同时我们也更有动力继续前行，希望能有更多为您服务的机会，盼与您的下次相见！祝：安好！