Changsha Nelson Hotel Reviews

Response from Property: Dear Guest, Hello! I am so excited to see your review, thank you very much for staying and appreciating! I guess you must have accidentally trembled your hands and didn't point all five points! It's a pleasure to have a great time on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress, we will continue to be enthusiastic and committed to making every guest feel at home, and look forward to welcoming you again! Welcome back to experience and have a good life!

Response from Property: Dear guest: We are very sorry for the unpleasant stay experience you mentioned. Regarding the clothes hanger problem you mentioned, it is only in certain rooms. We have already rectified the sofa problem. It was caused by loose buckles and have called for engineering work. The master has fixed it. Regarding cleaning, the glue you mentioned is the glue on our floor-to-ceiling window sill. It is not a hygiene problem. I think there is no way to compare with other hotels on the 34th-37th floors you mentioned, and you said upstairs The hotel has also been sealed, so it is not easy for everyone to do business. There is no need to push each other. At the same time, thank you for your suggestions and feedback. Thank you again for staying at the Nelson Hotel!

Response from Property: Dear guest: First of all, I am very sorry for the unpleasant stay experience. You mentioned that our price is very expensive. Our room has a floor area of ​​63 square meters, and the suite has 45 square meters. It is a river view room on a high floor, here. I didn’t see that you took photos of our room. Our hotel offers two free breakfasts per room. The double breakfast in the order note tells you that the hotel will give you two free breakfasts. It does not mean that you have to pay extra for two double breakfasts. Good morning, our hotel charges half price for children over 1.2 years old, and free for children under 1.2 years old. If you have two children, one is free for you, and the other is about 1.5 years old. Our waiter also followed the hotel's charging system at the time and gave you half price. Of course, if you have any questions, you can give us feedback in time at the front desk. Even if we send you a copy, it will be no problem. However, the hotel has its own charging standards. We have the responsibility to tell you what standards we operate according to. You mentioned The room has a smell and you are woken up by the fumes while sleeping. Our front desk is not aware of it. If you are really dissatisfied with the room and have problems, we will accept you to check out for free or help you change rooms. Our toilets are all Kohler, we really don’t know which part you are talking about about the material problem. The photos are all taken in real locations. We also receive so many guests. We have breakfast from 7 to 9:30. We have management every day. Staff supervise the production. If you have a meal near the end of the meal, there will definitely be something missing, and we will fill it in time. Of course, if you mention the problem, we will check and verify it and strive to do better. Thank you again for choosing Nelson Hotel. !