Merchant Marco Hotel

Merchant Marco Hotel Reviews

Merchant Marco Hotel

No.38 Pinghai Road, Shangcheng District, Hangzhou, Zhejiang, 310006, ChinaView Hotel Details
Merchant Marco Hotel
Merchant Marco HotelMerchant Marco HotelMerchant Marco Hotel
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Merchant Marco Hotel Guest Reviews

4.8/5
Excellent
17002 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(17002)
Positive reviews(16869)
Reviews with photos/video(2135)
Friendly front desk staff(2497)
Easy to get around(1354)
Delicious breakfast(869)
Convenient for shopping(737)
Close to metro(549)
Perfect for kids(246)
Secluded lake view(188)
Negative reviews(133)
Guest User
Family Suite
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 28, 2024
Staff were helpful to help us check in close to mid night due to flight delay. They even upgrade us to a bigger family suite. The room was very clean and the air con temperature was comfortable. Breakfast selection was good with Chinese and western food. We visited their viewing terrace at level 18 and got a fantastic view of the city and West Lake. Would stay there if we visit Hangzhou again.
Sze Ghee
Selected Room (2 beds)
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 23, 2024
It is about 10 min walk from mrt and is within walking distance to the west lake (about 20 min walk). Clean hotel that is well maintained. Near to the major shopping area and have lots of options for food.
Response from Property: Thank you for chosen Merchant Marco Hotel and given us such a good evaluation. We are so pleased that you have left a good impression. We hope you can give us some valuable advice to mention.We are warmly looking forward your next coming. Best wishes for you!
Shi
Selected Room (2 beds)
Stayed in Nov 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Dec 18, 2024
The hotel was a bit hot although outside temperature was 6° The location was very near to xihu Overall it was ok
Guest User
Business Deluxe Twin Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Excellent location, close to major shops. Clean and spacious room. Helpful staff.
Guest User
Selected Room (2 beds)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
The service provided by Sheng Yuqi is super amazing she is very caring, and treat us very well. The hotel is very clean and the staff is very welcoming!
Response from Property: Dear Sir, thank you for your encounter with Marco Polo Holiday Inn. It is our honor to bring you a comfortable stay experience. The hotel's [18th floor garden terrace] overlooks the panoramic view of the West Lake. Stay at Marco, [City Walk in Progress], and feel the beauty of Hangzhou while strolling. You can also go to the [Experience Hall] on the first floor to learn about the story of Marco Polo's journey to China through hardships and dangers. We look forward to your check-in. In order to facilitate guests to check out quickly, we have added [Quick Check-out Service]. If you do not need to issue an invoice, do not need to return the deposit, do not use the mini bar, and have no other consumption in the hotel, you can directly put the room card into the quick check-out box in the VIP exclusive channel on the first floor; Marco Polo is waiting for you to start the encounter journey again.
Guest User
Selected Room (2 beds)
Stayed in Nov 2024
Couples
7 review
5.0/5
Outstanding
Posted on Dec 27, 2024
We had a pleasant stay! We were suprised by the hotel amenities and services. Specially the cleaning lady on 12th floor, that was such a kind and nice person, made us feel welcomed, even though we didn't speak the language. Also she was super fast and effective on her job! I'm sorry I didn't end up getting her name to tha nk her personally for all the care she gave us while we stayed there! Hope the managers can pass on to her this message!
Anonymous User
Selected Double Room
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on Jun 22, 2024
Hotel room was clean, hotel staffs provided good service. The location is good as it is near to the shopping mall (yin tai - big shopping mall).
Response from Property: Dear Sir, thank you for your encounter with Marco Polo Holiday Hotel. From the review score you gave, we can see that you must have higher requirements for us. I hope you can give us more valuable suggestions to encourage us to make continuous progress and provide more and more considerate services to our guests. Marco Polo is waiting for you to start the encounter journey again.
Guest User
Business Deluxe Queen Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
A marvelous experience and I was extremely impressed by the high-quality services this hotel could provide! Location must be 100 full credits, so close to the West Lake Plaza! Very satisfied with the top roof garden views.
Curt 常鹰
Selected Double Room
Stayed in May 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The Merchant Marco is my go-to hotel whenever in Hangzhou. Nice, clean, spacious rooms, friendly staff, & a location that can't be beaten for tourists - fit with an excellent view from the roof terrace - and all at a more than reason price.
Response from Property: Thank you very much to choose Merchant Marco Hotel to live, and so are your comments. We are warmly looking forward your next coming. Best wishes for you!
PEK CHENG SIEW
Selected Double Room
Stayed in Oct 2024
Couples
10 review
5.0/5
Outstanding
Posted on Nov 7, 2024
VERY CLEAN ROOM AND ENVIRONMENT. RECEPTIONISTS AND GUARDS ARE FRIENDLY AND HELPFUL.NEAR TO TOURIST ATTRACTIONS AND FOOD STORE EVERYWHERE.WE STAYED THERE FOR 3 DAYS.
Response from Property: Thank you very much to choose Merchant Marco Hotel to live, and so are your comments. We are warmly looking forward your next coming. Best wishes for you!
Ming
Selected Room (2 beds)
Stayed in Sep 2024
Other
12 review
5.0/5
Outstanding
Posted on Nov 1, 2024
This was one of the best in my 21 day journey in China. Excellent service in the lobby/front desk area was remarkable. The room was thoughtfully designed but it was showing its age. Overall it was still comfortable. The hotel is centrally located.
Response from Property: Thank you very much to choose Merchant Marco Hotel to live, and so are your comments. We are warmly looking forward your next coming. Best wishes for you!
Andrea Michelle
Selected Double Room
Stayed in Sep 2024
Solo travelers
29 review
4.7/5
Amazing
Posted on Dec 23, 2024
Stay here a lot when visiting Hangzhou. The hotel decor is quite dated, but it's absolutely spotless, in a great location close to the westlake and shops, restaurants... and also not far on the metro from hangzhoudong train train station.
Heiko
Selected Double Room
Stayed in Sep 2024
Business travelers
27 review
4.5/5
Great
Posted on Oct 27, 2024
I stayed many times at this hotel. It’s in a great location and the biggest plus is a comfy and soft bed. The room is average. I don’t use the WiFi in hotel rooms anymore. You can only use them with a local phone number.
Response from Property: Thank you very much to choose Merchant Marco Hotel to live, and so are your comments. We are warmly looking forward your next coming. Best wishes for you!
Guest User
Selected Double Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Good location, good service with nice room. There even filtered water supplied in room a part from 2 bottle of drinking water. Can order food delivery and they will deliver to your room via robot.
Response from Property: Thank you very much to choose Merchant Marco Hotel to live, and so are your comments. We are warmly looking forward your next coming. Best wishes for you!
Shardul Chheda
Selected Room (2 beds)
Stayed in Sep 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 12, 2024
Excellent location. Very close to west lake. Also close to metro line. Staff is very helpful. Breakfast is also very good. They also have a free washer and dryer if you want to wash your clothes. Pls note that this is a self service. Highly recommend Merchant Marco in Hangzhou.
Response from Property: Thank you very much to choose Merchant Marco Hotel to live, and so are your comments. We are warmly looking forward your next coming. Best wishes for you!