Sheraton Changzhou Wujin Hotel Reviews

This is the first time I write a bad review for a hotel. I checked in at around 3 or 4 in the afternoon. Because I have three children, I booked two rooms and my friend booked one. We put our things in my room and my friend came to my room to gather and get ready to go out. He saw the fruit plate and asked why there was none in their room? I said maybe the room was cleaned first and the fruits were put there, and then they forgot to put them there when they cleaned later, because I have three children in my family, and one of them ate part of the fruit, so he asked his mother if there was any fruit in their room. My wife called to see if there was any fruit in their room. It would have been fine if she hadn’t asked, but she got mad after asking. The customer service said that the previous guest in the room didn’t eat it and forgot to take it away. When I heard that, I felt something was wrong, so I immediately called back to ask the customer service, because I didn’t understand whether the previous customer didn’t eat it but whether there was anything else that came into contact with the fruit, and the child ate half of it. The customer service responded very quickly, saying that a platinum card customer had booked the room before, and then the fruit was given, but then the customer checked out and didn’t come, so they forgot to take it away. This made me feel that we are embarrassed to ask because we are not platinum cards, for fear that they would think our level is low and want to blackmail your hotel for fruits. But as a parent, I would definitely feel uncomfortable if my children ate this controversial fruit, and I also showed it to the front desk. Although I am not your platinum card, the levels of my Ctrip** and several other major brands’ apps on my phone are not low, but I just don’t stay at your hotel professionally. As a result, you use platinum cards to distinguish customers to cover up your work mistakes. Are you afraid that I will blackmail your hotel? That customer service is really *****. Then we came back at night to order takeout. If your hotel does not have butler service, then you can use more robots. The takeout is not allowed to be delivered upstairs. Then the robot does not deliver it, and the manual service does not deliver it. There are children in the room who are a few years old and they are left alone in the room? And if the customer wants to go downstairs, what kind of takeout can they order? If you do not allow the takeout to be delivered upstairs, you should have your own machines or staff to deliver things. Don't *******, which makes the customer so embarrassed. To put it bluntly, the reason why I don't want to argue with your customer service is that I am afraid that some people will discriminate against the level. So I can only leave and then evaluate, because we did not blackmail the hotel, did not take advantage of the hotel, so we can write the authenticity of the matter with confidence. If it is the children of the staff of your hotel who ate something of unknown origin, do you, as biological parents, not care, and are you relieved if others say it is clean? After all, the first answer is different from the later answer. The first answer is left by the customer. Because I care about this matter, the customer service changed the second call and said that the customer just didn't come. I arrived at the hotel at more than three o'clock in the afternoon. This platinum card customer said that he would not come at more than three o'clock? Would your platinum card customers do this? I also said this when I reported this problem to the front desk at night. There was no recording in the afternoon. The hotel staff can only look at this matter with their conscience. People do things, God sees, retribution is coming, don’t think that customers are ** and can be fooled. Don’t care about the experience of customers below the platinum card. Customers who accumulate a little will be scared away! The hotel’s public relations is very good. The customer was driven away, and the hotel did not suffer any loss. Shouldn’t the hotel give a reward? The hotel recovered the loss of several fruit plates. It’s great. Keep up the good work! We can’t afford to stay, but we can afford to hide. I hope you can recruit more employees who contribute to the hotel like this! Give the fruits that the customer didn’t eat that she thinks are clean to her children. We are not classy enough and don’t deserve it!