No. 1 West Yanzheng Avenue, Wujin District, Changzhou, Jiangsu, 213168, ChinaView Hotel Details
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Sheraton Changzhou Wujin Hotel Guest Reviews
4.8/5
Excellent
2070 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2070)
Positive reviews(2048)
Reviews with photos/video(564)
Perfect for kids(321)
Delicious breakfast(232)
Has facilities for children(130)
Delicious buffet(60)
Great swimming pool(41)
Family activities available(30)
Negative reviews(22)
Anonymous User
Premier King Room
Stayed in May 2024
Business travelers
63 review
5.0/5
Outstanding
Posted on May 31, 2024
A good place for staying for some days in Changzhou. Good service, location and helpful staff.
Response from Property: 尊敬的九洲喜來登貴賓,感謝您對我們酒店的精彩點評!我們十分高興得知您在此度過了一段愉快的時光,您的滿意是我們不斷進步的動力,能得到您的讚揚和肯定,我們倍感榮幸,非常期待您的光臨。
AndiSan
Premier King Room
Stayed in Jan 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Nice hotel for a business trip to Changzhou. Good option also for international visitors
Response from Property: Dear guest, thank you for your wonderful feedback on our hotel! We are delighted to hear that you have had a pleasant time here. Your satisfaction is the driving force behind our continuous progress. We are honored to receive your praise and recognition, and we look forward to your visit.
Guest User
Deluxe Twin Room
Stayed in Apr 2022
Family
3 review
4.7/5
Amazing
Posted on Apr 8, 2022
Hotel staffs are friendly and helpful. Love this hotel with the relaxing atmosphere. Specially love to walk around the pond where we can see the swans and beautiful Chinese garden opposite. A lot of beautiful flowers along the hotel pathways.
Response from Property: 尊敬的九洲喜來登貴賓,非常感謝您此次的入住並且分享您的入住體驗。您對於酒店員工的認可是我們繼續努力的方向。酒店不光有美麗的風景還有兩個特色網紅餐廳:香港老飯店中餐廳和湖月日本料理餐廳,誠摯的邀請您下次來體驗!九洲喜來登全體員工緻力為每一位進店的客人提供熱情、優質的服務,希望有幸能再次服務您。
Guest User
Deluxe King Room
Stayed in Jul 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Good room
Response from Property: 尊敬的九洲喜來登貴賓,感謝您此次的入住並且分享入住體驗。謝謝您對於酒店認可,您的認可是我們努力工作的動力!前台在入住的時候會贈送星巴克咖啡體驗券,客房還有額外的戴森吹風機和星巴克咖啡膠囊等配套產品,誠摯的邀請您下次繼續來體驗。九洲喜來登酒店致力於為每一位進店的賓客提供熱情、周到的服務,期待能夠有幸再次為您服務
Guest User
Deluxe King Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
I drove here with my family. When I arrived at night, I was shocked by the appearance of the hotel. The lights were bright and the Christmas tree was already decorated. It looked very nice. The overall decoration of the hotel was also very high-end. Sheraton is a hotel I have always liked. The day before check-in, the housekeeper Miss Zoe contacted me if I had any check-in needs. It was very considerate and helped me upgrade the room. It was great! This trip was very pleasant and the check-in experience was also very good!
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6/8
Response from Property: Dear Sheraton Grand Hotel, thank you for your recognition of Zoe, our guest relations director. We will pass your comments to her. Your satisfaction is our greatest motivation. If you are satisfied with your stay, you can also share it with your friends. We look forward to your next stay! - Guest Service Manager, Sheraton Grand Hotel, Changzhou Wujin
Guest User
Deluxe King Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The hotel service is very good. They upgraded our room for free. Zoe, the housekeeper, is very considerate. She gave us welcome fruits and prepared carrots for us to use when we go to the zoo the next day. I will stay here again when I come to Yancheng Zoo next time. The third picture shows that the child is so excited that he wants to eat every fruit. He eats like this. Hahaha
Original TextTranslated by Google
Response from Property: Dear Sheraton Grand Hotel, thank you for your recognition of Zoe, our guest relations director. We will pass your comments to her. All the parent-child rooms in our hotel have been decorated with Christmas themes. Next time, you can also bring your children to experience the immersive parent-child rooms in our hotel. We look forward to your next stay! - Guest Service Manager, Sheraton Grand Hotel, Changzhou Wujin
Guest User
Immersive Theme Family Room
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Dec 8, 2024
This is my third stay. The immersive room is free and the housekeeper is very considerate. Zoe is very warm and thoughtful. Whether it is the gifts or the food and drinks, they are all what we need. This time, Santa Claus also delivered gifts to the room. It was so creative and the emotional value was maxed out! I will come again next time and still look for this beautiful housekeeper Zoe!
Original TextTranslated by Google
Response from Property: Dear Sheraton Grand Hotel, thank you for your recognition of Zoe, the guest relations director. We will convey your comments to her. All the parent-child rooms in our hotel have been decorated with Christmas themes, including the hotel entrance, lobby, choir, etc. The Christmas atmosphere is strong and it is a good place to bring children to celebrate the holiday. If you are satisfied with your stay, you can also share it with your friends. I look forward to your next stay! - Guest Service Manager, Sheraton Grand Hotel, Changzhou Wujin
Yuri_Z
Immersive Theme Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
This time, we booked a glacier-themed parent-child room. To be honest, the moment the child opened the door, I was really amazed by the Tiffany blue in the room. The room is decorated in great detail. There is a blue submarine for children to play in. The submarine has its own computer screen, telescope, and small slide. Our four-year-old child had a lot of fun climbing up and down without the need for adults to worry.
Here I must praise the hotel housekeeper Zoe. She took the initiative to call me and add WeChat two days before our departure. She helped the child install the bed guard in advance and prepared a six-square snack plate for us. She also prepared carrots for the zoo. She is a very considerate little sister. In addition, because we didn’t plan to go back to the zoo the next day, Zoe also prepared and packed the children’s meal in the room package for us in advance. It was also convenient for the children to eat on the way back after playing. Half of the happiness of this Changzhou tour came from the fairy housekeeper~
Yes, the hotel is really close to the zoo, and it is also very convenient to go back and forth. The accommodation environment is quiet and elegant, and the buffet is of normal standard. It is still worth coming for a parent-child tour~
Original TextTranslated by Google
Response from Property: Dear Sheraton Jiuzhou guest, thank you for your recognition of Zoe, Guest Relations Director. Thank you for taking the time to give us your recognition despite your busy schedule. We will convey your comments to her personally. We will continue to work hard to provide all our guests with a home away from home service as always. We look forward to your stay again. Welcome to experience other themed parent-child rooms. We also welcome recommendations from you and your friends. See you next time! -Sheraton Changzhou Wujin Jiuzhou Hotel/Guest Relations Manager
Guest User
Deluxe King Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Everything was good. The front desk was very friendly and helped me upgrade my room. I also got one in the morning. The coffee was good. Unfortunately, the Tesla charging station at the door was not working. Otherwise, it would be better. Can you arrange a reservation system? So that everyone can use it. Starbucks service coffee: Yes!
Original TextTranslated by Google
Response from Property: 尊敬的九洲喜來登貴賓,感謝您對酒店的認可。入住客人可以在前台掃碼領取一杯星巴克咖啡+精品店200-50的代金券。您提到的特斯拉充電樁,因為只有一個,所以先到先得,我們酒店東邊停車場入駐了充電俠,有三十幾個充電樁,有需要可以前往東邊停車場哦。期待與您的下次相遇!-常州武進九洲喜來登酒店/賓客關係經理
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Before check-in, Zoe housekeeper contacted in advance and introduced the itinerary very considerately. She was very attentive and made an appointment to prepare carrots 🥕. There were really a lot of carrots hahaha. She kindly informed me to pick up the children's toiletries. She was online very late and responded quickly. She helped to upgrade the room type. It was very comfortable to stay.
Facilities: The hotel is quite new
Hygiene: Clean and tidy
Environment: The Christmas atmosphere at the door was also very atmospheric
Service: The service was considerate, the overall check-in process was fast, and the considerate Zoe housekeeper was always online
Original TextTranslated by Google
Response from Property: 尊敬的九洲喜來登貴賓,謝謝您對於賓客關係主任Zoe的認可,我們會把您的感謝告知員工本人。我們不僅僅要做好自己的本職工作,還應時刻關注客人的個性需求,為每一位客人提供個性化服務,通過優質服務給客人驚喜,最終讓客人滿意,對待每一位客人都像對待自己的家人,用盡自己的心思為客人服務,讓客人的旅途不再孤獨!喜歡我們就將我們推薦給您的朋友吧,我們期待您的再次入住哦!-常州武進九洲喜來登酒店/賓客關係經理
Guest User
Immersive Theme Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The children liked the Animal Forest Room they stayed in this time. The room was clean and hygienic. There was a separate washing machine which was quite convenient. There was also a super large bathtub which was very comfortable to take a bath in. There were also toiletries specially prepared for the baby, which was very thoughtful. The housekeeper Zoe responded to every request and was timely and thoughtful. She prepared snacks, drinks and fruits for the baby, which was very attentive. The hotel also has parent-child activities and a small children's playground, which the children enjoyed very much. A very satisfying accommodation experience!
Original TextTranslated by Google
6/7
Response from Property: 尊敬的九洲喜來登貴賓,感謝您入住九洲喜來登酒店,我們一直關注客人在入住期間的感受,非常榮幸能得到您的細緻且滿意的回饋,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,謝謝您對於賓客關係主任Zoe的認可,我們會把您的感謝告知員工本人。酒店毗鄰淹城野生動物園,周邊交通便利,距離高架口和高速口僅有10分鐘車程。同時酒店有免費的地下停車場,數量充足。期待您的再次光臨,祝生活順心!-常州武進九洲喜來登酒店/賓客關係經理
Lotuslian
Immersive Theme Family Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The theme room is so comfortable to unbox. The Tiffany blue color scheme is full of luxury. The area is 70 square meters, with enough storage space, super spacious bathroom, and dry and wet separation. It is equipped with an electric towel rack, a Dyson hair dryer, a bidet in the shower area, and the toiletries smell very good. The platinum Kohler smart toilet is comfortable to use. The large bathtub is non-slip, and the bathing experience is great! The mattress is very good to sleep on, and the two bedside tables have wireless chargers (not fast charging) with night lights. There is a small computer in the submarine for playing video games, which contains web games such as 🈶 Plants vs. **. I like the moon atmosphere light on the banana sofa, which is 3000+ on Taobao. The baby loves the bubble chair the most and curls up in it to sleep all night. The only drawback is that the air conditioner is a bit hot, 18 degrees outside and 27 degrees inside. My family is afraid of heat, but fortunately, a cold air blower was sent. It is recommended that those who are afraid of heat turn on the humidifier on the polar bear tray and turn off the electric towel rack.
Thanks to Zoe for her service. She gave us four-square snacks, welcome fruits, desserts, and a mini bar. Since we arrived late, we also applied for the executive lounge to help us solve the dining problem. Very satisfied! We will try other theme rooms again!
Original TextTranslated by Google
6/8
Response from Property: 尊敬的九洲喜來登貴賓,感謝您此次的入住並且分享入住體驗。謝謝您對於賓客關係主任Zoe的認可,我們會把您的感謝告知員工本人。非常感謝您對酒店的讚譽,看到您在這裏度過了如此開心的一天,讓我們倍感欣慰,也激勵我們把以後的工作做得更好!期待您能把酒店收藏的美好回憶與更多的朋友分享,衷心期待您的再次惠顧!-常州武進九洲喜來登酒店/賓客關係經理
sjs0708
Deluxe King Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Nov 3, 2024
The room is not big, and the location is a little off-center. There is nothing to eat nearby. It is just close to the Wildlife Park and the Chunqiu Yancheng Amusement Park. The hotel facade looks old, but the service attitude is very good.
Original TextTranslated by Google
Response from Property: 尊敬的九洲喜來登貴賓,感謝您入九洲喜來登酒店。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨會像前一次一樣愉快。-常州武進九洲喜來登酒店/賓客關係經理
Cynini
Family Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Zoe, the housekeeper, is very responsible! The kids love the theme of the hotel! They refused to come down from the slide, they love it! There were Halloween decorations on the first night! Except for the air conditioning, everything else was good. There were drinks and fruits every day, as well as children's meals, and a small gift when we left! Will come again!
Original TextTranslated by Google
Response from Property: 尊敬的九洲喜來登貴賓,謝謝您對於賓客關係主任Zoe的認可,我們會把您的感謝告知員工本人。我們不僅僅要做好自己的本職工作,還應時刻關注客人的個性需求,為每一位客人提供個性化服務,通過優質服務給客人驚喜,最終讓客人滿意,對待每一位客人都像對待自己的家人,用盡自己的心思為客人服務,讓客人的旅途不再孤獨!喜歡我們就將我們推薦給您的朋友吧,我們期待您的再次入住哦!-常州武進九洲喜來登酒店/賓客關係經理
Suifengxingzhe🌹
Immersive Theme Family Room
Stayed in Sep 2024
Family
64 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Sheraton has always been very stable. This time I came for the theme room, and we were not disappointed. The moment we opened the door, it was like entering a fairy tale world, and the kids jumped up and down with joy. The lobby is very grand and luxurious. It is very close to Baolin Zen Temple and Chunqiu Yancheng, very convenient, and a very good stay experience!
Original TextTranslated by Google
6/13
Response from Property: Dear Sheraton Hotel, thank you for choosing us. I am very happy to hear your positive comments about our work. I will share your comments with our team. We have been working tirelessly to improve our service quality, and I believe this feedback will be a great encouragement to all our employees. Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as pleasant as the previous one. - Guest Relations Manager, Sheraton Hotel Changzhou Wujin