Elia Fatma Boutique Hotel

An excellent location to enjoy the old city of Chania

Very underwhelmed and NOT adult only... be aware We were underwhelmed in total and for the price we paid we expected better service. The room in general was nice but dark. Positive: the breakfast lady did an amazing job. She is all alone preparing the food, cleaning and servicing... The beds were comfortable! Negative things to point out: we chose the hotel due to the fact that it is marketed as "adult only", however the breakfast room is shared and there were families with kids. I dont see the point of having "adult only" written... i think it is false information and misleading to the customer. Our coffee machine was broken. We told the cleaning lady and the receptionist. It never got repaired nor even looked at. For me this is poor service attitude even though it only is the coffee machine we are talking about. I would not recommend the hotel, expecially there are so much better places in Chania in that price range.

Elia Fatma was perfect for me. A small, beautiful, well-looked after, adults only hotel, with delightful staff, Ideally located for me and my stay.

They charged us for 2 rooms even though they were notified that we only needed 1. Gross incompetence not paying attention to e mails sent to them. Clearly stated to them only 1 room needed and to cancel any others. They refused. I will not trust them again. Spoiled our trip to Greece for our 50 anniversary.

Excellent location in the old town, you can walk everywhere and there are lots of great restaurants nearby. We had a room with a balcony overlooking the street, and with the windows closed at night it was very quiet. The bed was comfortable. The shower area could use a refresh, the bathroom is a bit fatigued looking. The television in our room was non-functioning, and the WIFI is very weak. The AC was good. We had to go to another hotel down the street for the reception, our hotel just had an empty desk. We did get breakfast in our hotel, which was fine but didn’t have much in the way of fresh fruit. (A few tired apple slices, some mushy kiwi fruit, a few slices of pineapple). I am moved to write this review because the hotel clearly advertised “free parking”. This is a white unicorn. We went out at 11 pm and at 6 am on several occasions and never once found a spot on the street identified by the hotel as the free parking. We ended up parking at Parking Plaza, Pireos 3, Chania which is a 350 meter walk from the hotel and is next to a handy supermarket. (We bought coffee pods there as the hotel only provides enough for one day). The Parking Plaza costs 26 Euros per day, but has an elevator. So we were able to park, get our suitcases up to the street, and trundle them over to the hotel without too much problem. We had two sets of stairs to climb in the hotel to get to our room. There was no hotel porter service we were aware of. So if you have any mobility issues, be aware there is no elevator or help at the hotel, and also be aware that parking on the street for free would only be found by the most lucky. There is NO PARKING within the Old Town. Any parking you might see is only for residents who have a special permit.

Hey, wanted to give you a small feedback in regards to the cleaning stuff. I just wanted to use the 60 euro shampoo that I had with me in Crete which was left in the bathroom and just noticed they empty the bottle and added water. Really not professional at all. This plus the restaurant issues when they took my plate just because I was called at the reception, considering it was the first time when I came to have breakfast which was literally some watermelon and a coffee and also the rude talking when I went at 7am for a smoke and then two of them stood in front of me and being super impolite telling me I don t have accommodation there.