Guest User
March 26, 2024
This hotel has a lot of potential but fell flat in our experience. First impressions are everything and with hotels that impression is typically based upon how you are initially greeted. We had traveled from a riad in Fes where we were greeted warmly, offered tea, and felt immediately comfortable. Not so here. When we approached the clerk at the desk he barely looked up at us and I had to ask him if we could check in. He never once cracked a smile or made us feel welcome. The hotel is well-located on the hill with a nice view of the charming town that is only a short stroll away. The pool and outdoor areas are lush and inviting. The rooms, however, are dark and tired. Many have lovely views and could be nice if they were renovated. However, as they are, we did not want to spend any time in them other than to sleep. With respect to dining, the fireplace in the restaurant had created so much smoke in the air that we declined to eat dinner there. The staff kindly accommodated us by moving us to the upstairs dining area that is normally used for breakfast The dinner menu and quality was OK but nothing special. Breakfast was good. With some upgrades to the rooms this hotel could be very nice. But as it is currently, I can't rate it higher than a 3 (out of 5).